Chris Davig
Dynamic and results-driven Warehouse & Customer Service Professional
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About
Dynamic and results-driven Warehouse & Customer Service Professional with 15+ years' experience across logistics, operations, and customer-facing roles. Recognised for quickly progressing into leadership positions, developing high-performing teams, and delivering operational efficiency. Strong background in warehouse management, process improvement, training, and customer relations.
Experience
Shift Manager, Fulfilment - Victorian Plumbing - Leyland
(2025-08)
Rapidly promoted twice within 12 months due to strong leadership and operational performance. Manage fulfilment operations, ensuring KPIs and daily targets are consistently achieved. Oversee administration, reporting, and stock accuracy across multiple warehouse functions. Previously led the Goods In department, supervising staff and coordinating deliveries. Trained and coached new starters, driving accuracy, efficiency, and team morale.
Section Leader, Goods In - Victorian Plumbing - Leyland
(2025-01 - 2025-08)
Warehouse Operative, Goods In - Victorian Plumbing - Leyland
(2024-05 - 2025-01)
Lead Driver / Fleet & Training Coordinator - Amazon
(2020 - 2022)
Progressed from Driver to Lead Driver within 12 months.
- Trained and mentored new drivers, ensuring adherence to Amazon's high standards.
- Managed fleet maintenance and daily rotas for 30+ drivers.
- Monitored performance against KPIs, achieving delivery targets and customer satisfaction.
Sales Executive - Arnold Clark
(2019 - 2020)
- Achieved sales targets within 2 weeks of starting.
- Developed strong customer relationship and negotiation skills.
Customer Relationships Manager - Love Energy Savings
(2017 - 2019)
Promoted 3 times within 18 months (Contract Collector → Lead Generation → Water Sales → Customer Relationships Manager). Consistently a top performer in lead generation and customer engagement.
- Managed customer and supplier relationships to ensure smooth, enjoyable service.
Customer Service Manager - AO.com
(2009 - 2017)
Progressed from Sales to Retentions, then into a specialist Customer Service & Warranty team. Helped launch "Diamond Team," a cross-skilled sales and service unit to reduce customer wait times. Promoted to Customer Service Manager, leading a team of 20 to deliver on KPIs and service quality. Recognised by Managing Director as a "Top 10 Customer Service Adviser" for outstanding service.
Telesales Executive - CPM
(2008 - 2009)
Sold energy services on behalf of British Gas.
- Regularly exceeded weekly sales targets.
Produce Manager - Kwik Save
(1999 - 2005)
Promoted from Shop Assistant to Produce Manager.
- Managed ordering, hygiene standards, staff rotas, and absence tracking.
- Developed early leadership, organisation, and people management skills.
Education
National Diploma - Public Services - St Helens College (1998 - 1999)
GCSEs - Combined Science, English, and Maths - Haydock High School (1993 - 1998)
City & Guilds Certificate - Motor Vehicle Maintenance
