Mandy Lees

Professional and highly experienced customer service and sales specialist with over 20 years' experience across new build property sales, aviation, estate agency, travel and customer-facing environments. Skilled in relationship building, sales support, administration, communication and delivering exceptional customer experiences. Experienced in working within fast-paced, high-pressure environments whilst maintaining professionalism, organisation and attention to detail.

Strong ability to build rapport quickly, manage customer expectations and support clients throughout the sales journey.

New Build Sales Advisor - Agency Temp

(2026-04)

• Supporting customers throughout the new build property sales process.
• Handling face-to-face customer enquiries professionally and confidently.
• Answering calls and responding to customer queries promptly.
• Following up customers and assisting with sales progression.
• Liaising closely with site managers and sales teams.

Flight Attendant - Ascend - London

(2025-05 - 2026-04)

• Delivered first-class customer service for private hire passengers and worldwide ACMI contracts.
• Conducted professional service and safety briefings.
• Prepared detailed flight reports and maintained accurate records.
• Managed emergency and first aid situations calmly and professionally.
• Maintained exceptional presentation and customer care standards.

Cabin Crew - SAS Connect - London

(2023-05 - 2025-05)

• Provided excellent customer service whilst ensuring passenger comfort and safety.
• Assisted with boarding, luggage stowage and seating arrangements.
• Handled difficult situations and challenging passengers professionally.
• Worked effectively within multicultural teams in fast-paced environments.
• Maintained high customer satisfaction through strong communication and attention to detail.

Senior Cabin Crew Member - Jet2 - Manchester Airport

(2012-03 - 2023-05)

• Led and mentored cabin crew teams across multiple aircraft types.
• Delivered crew briefings and ensured aircraft readiness before departure.
• Provided exceptional customer service to encourage repeat business.
• Handled emergency situations calmly whilst liaising directly with the Captain.
• Prepared incident and medical reports accurately and efficiently.
• Volunteered for Project Wingman during the Covid pandemic.

Credit Control Manager - Early Years Resources

(2009-01 - 2012-01)

• Managed customer accounts for schools and nurseries.
• Handled customer queries, orders and inbound calls professionally.
• Resolved invoice disputes and maintained strong client relationships.
• Demonstrated excellent organisational and administrative skills.

Estate Agent - Reeds Rains Estate Agents - Wilmslow

(2007-11 - 2009-01)

• Prepared property descriptions and marketing materials for listings.
• Organised property viewings and open house events.
• Guided buyers through the property purchasing process.
• Maintained accurate records of buyer interactions.
• Supported first-time buyers with mortgage and property guidance.

Travel Consultant - Manchester

(2005-04 - 2007-11)

• Managed client travel bookings and built repeat business.
• Coordinated with suppliers to secure competitive rates and services.
• Resolved customer issues professionally and efficiently.
• Achieved monthly sales targets consistently.

Sales Assistant - PH Media

(2004-01 - 2005-04)

• Worked within a call centre sales environment selling promotions to businesses.
• Consistently achieved monthly sales targets.

Senior Cabin Crew Member - MyTravel - Manchester Airport

(2001-01 - 2004-01)

• Promoted to Cabin Manager after 18 months.
• Managed cabin operations onboard A330 aircraft.
• Ensured excellent customer service and on-time performance.

Customer Service Assistant - Tesco - Handforth Dean

(1998-01 - 2001-01)

• Handled customer enquiries, complaints and refunds.
• Delivered excellent face-to-face customer service.
• Built strong rapport with customers and resolved issues effectively.

GCSEs - Maths, English, Geography and French - Wilmslow High School