Chris Edmonds

Dynamic Senior Warehouse & Operations Leader with extensive experience delivering high-performance logistics, distribution, eCommerce and fulfilment solutions across complex, multi-site 3PL environments nationwide. Proven track record of driving operational excellence, improving productivity, enhancing workforce engagement, and delivering measurable cost savings — including £90k in labour efficiencies and £132k in annual operational reductions. Specialist in large-scale team leadership, compliance, transport coordination, waste management, and continuous improvement.

Recognised for transforming safety culture, improving retention, and optimising service performance in fast-paced environments. A strategic and commercially aware leader who partners effectively with clients and senior stakeholders to align operational delivery with business goals and consistently achieve best-in-class results.

Warehouse X Dock Operations Manager at DHL / TK Maxx (2026-05 – Present)

• Lead end-to-end x docking operation inbound/outbound, processing, and store despatch operations across a high-volume distribution centre
• Oversee inbound supply from UK & European vendors and internal processing centres
• Delivering to 52 retail stores weekly
• Lead 7 direct reports and 45 colleagues
• Full responsibility for HR processes including performance management, absence, disciplinaries, RTWs and probation reviews

Senior Warehouse Shift Manager → Operations Support Manager at DHL / The Range (2025-08 – 2026-04)

• Managed inbound, despatch, and planning operations across a high-volume site
• Led 10 direct reports and 180 colleagues
• Full accountability for workforce management, performance, and compliance
• Doubled recycling recovery rates (cardboard & plastic ↑100%)
• Reduced hygiene labour costs by 50% (£32k monthly saving)
• Cut transport spend by £24k per month
• Increased picking productivity by 40%
• Expanded picking capacity by 13,000 units per week
• Reduced pallet purchasing costs by £72k per month

Warehouse Fulfilment Manager – Home Delivery & eCommerce at Wincanton (2022-11 – 2025-07)

• Led goods-in, returns and outbound operations for 2-man delivery and eCommerce distribution
• Supported 6 regional distribution centres
• Managed 3 direct reports and 25 colleagues
• Key user of Manhattan WMS
• Delivered £90k labour savings through process redesign
• Increased warehouse capacity with +2,500 storage locations
• Reduced pallet spend by £100k via onsite repair initiatives
• Cleared 6 x 40ft containers through improved space utilisation
• Achieved 90% recycling rate, generating revenue and improving sustainability

Operations Manager – 2-Man Home Delivery at DHL (2021-12 – 2022-10)

• Managed cross-dock operations across 10 RDCs
• Led 3 direct reports and 20 colleagues
• Oversaw compliance, performance and operational delivery
• Worked with HDX WMS
• Improved delivery performance by 15%
• Increased colleague retention by 20%
• Reduced operational costs by 10%

Senior Shift Manager – eCommerce (Selfridges) at DHL (2020-06 – 2021-12)

• Managed high-volume pick/pack operations (~20,000 units per shift)
• Led 7 direct reports and 250 colleagues
• Reduced error rates by 20%
• Improved processing efficiency and throughput
• Maintained excellent health & safety audit results

National Warehouse Compliance Manager – Home Delivery at DHL (Argos, Homebase, Next) (2017-08 – 2021-05)

• Supported national startup and operational rollout across 10 RDCs
• Delivered WMS training and compliance frameworks
• Worked with cross-functional teams supporting 5,000+ weekly orders
• Increased drops per vehicle by 30%
• Delivered national WMS training programmes
• Introduced automated KPI reporting
• Supported large-scale service rollouts and peak performance delivery

Warehouse Operations Manager at DSV Global Transport & Logistics (2017-02 – 2017-07)

• Managed multi-client 3PL operations across inbound, despatch and planning
• Led 3 direct reports and 50 colleagues
• Delivered £40k cost savings within 6 months
• Managed relocation of 7,000 pallets and onboarding of a 5,000-pallet contract
• Redesigned warehouse layout and implemented 5S improvements

Warehouse Operations Manager → Interim National Operations Support Manager at DHL (Homebase, Habitat) (2008-08 – 2017-02)

• Managed full warehouse operations across national 2-man delivery network
• Led inbound, outbound, returns and planning functions
• Achieved 0.00 LTIR over 6 consecutive years
• Increased productivity from 1.84 OPH to 4.5 OPH
• Delivered £132k annual savings
• Improved KPIs by 150% and handled +250% volume growth
• Increased drops per vehicle by 22% (£36k weekly revenue gain)

First Line Manager at DHL (1996-08 – 2008-08)

• Managed inbound, picking, despatch and returns
• Led 4 direct reports and 100 colleagues
• Worked with Manhattan WMS