QA Manager at Pixel Toys (2026-05 – 2026-08)
Responsible for leading the QA function for a live mobile title, working closely with Development, Production and external stakeholders to evaluate existing QA processes, support departmental planning and identify opportunities for long-term quality improvement.
- Assessed existing QA processes, workflows and release practices to identify improvement opportunities.
- Worked closely with Production, Development and QA stakeholders to understand studio delivery pipelines, quality risks and organisational priorities.
- Contributed to proposals for improvements to QA operations, reporting and release confidence.
Senior QA Representative (QA Lead / QV Management Scope) at EA/Playdemic (2017-01 – 2026-05)
Senior QA Lead operating at QV Management level, owning quality delivery across international internal and external teams, acting as a bridge between QA, Development, Design, Production, and Live Operations while maintaining delivery consistency, team stability, and stakeholder confidence in a live service environment.
- Act as the primary quality and delivery interface between QA, Development, Design, Production, and Live Operations, ensuring shared understanding of scope, risk, and quality expectations across disciplines.
- Own end-to-end quality strategy for features and releases, embedding quality considerations early through design review, acceptance criteria alignment, and regression readiness.
- Build and sustain high-performing QA teams through clear expectations, active support, and calm leadership under pressure, resulting in reliable delivery, strong engagement, and long-term contributor retention across distributed teams.
- Partner with product and delivery leadership to plan, schedule, and track testing efforts across multiple concurrent features in a high-frequency live-ops environment.
- Proactively identify, assess, and escalate quality and delivery risks, providing clear mitigation plans to protect release timelines and live stability.
- Lead the creation and maintenance of QA process and onboarding documentation, accelerating ramp-up for new hires and external QA partners.
- Drive continuous improvement in testing reliability and scalability, collaborating with engineering leadership to evolve tooling, workflows, and test coverage.
- Contribute to the direction of playtest tooling and automation initiatives, increasing coverage while improving issue prioritisation and signal-to-noise during development.
- Own live quality issue management by consolidating player support data, crash reporting, live issue tracking, and QA defects into clear, prioritised action plans across QA, engineering, and production teams.
- Provide clear, regular quality and risk updates to senior stakeholders, supporting confident go/no-go and release decisions.
- Support delivery continuity by stepping in as a backup delivery lead when required, running stand-ups, sprint planning, reviews, and defect triage.
QA Technician at GoodGame Studios (2015-09 – 2016-10)
- Logged and triaged bugs, incidents, and player-facing issues across development and live operation, including ongoing post-release monitoring.
- Retrieved server data for cross-functional teams and collaborated with international customer support to investigate and resolve user-specific issues; produced internal guidelines and tooling documentation.
QA Technician at Codemasters (2015-03 – 2015-09)
- Executed manual test plans for F1 2015 across PC, PS4, and Xbox, coordinating cross-platform testing activity with platform teams.
- Reported issues and feedback in JIRA, performing regular regression and specialised audio testing in a purpose-built environment.
