Chris Fleming

Experienced QA Manager and Senior QA Leader with over 10 years' experience of coordinating diverse international testing teams across the UK, Romania, Serbia, India and Mexico. Trusted escalation point for quality risk and release readiness, regularly supporting senior leadership decision-making in high-pressure live service environments. Skilled at owning quality outcomes, driving delivery through strategic planning, risk management, and pragmatic, people-focused leadership across cross-functional teams.

Proficient with JIRA, TestRail, and QMetry, Excel, Miro and Trello to optimise productivity and streamline workflows. Passionate about building stable, high-performing teams and delivering consistently high-quality results in fast-paced game development environments.

QA Manager at Pixel Toys (2026-05 – 2026-08)

Responsible for leading the QA function for a live mobile title, working closely with Development, Production and external stakeholders to evaluate existing QA processes, support departmental planning and identify opportunities for long-term quality improvement.

• Assessed existing QA processes, workflows and release practices to identify improvement opportunities.
• Worked closely with Production, Development and QA stakeholders to understand studio delivery pipelines, quality risks and organisational priorities.
• Contributed to proposals for improvements to QA operations, reporting and release confidence.

Senior QA Representative (QA Lead / QV Management Scope) at EA/Playdemic (2017-01 – 2026-05)

Senior QA Lead operating at QV Management level, owning quality delivery across international internal and external teams, acting as a bridge between QA, Development, Design, Production, and Live Operations while maintaining delivery consistency, team stability, and stakeholder confidence in a live service environment.

• Act as the primary quality and delivery interface between QA, Development, Design, Production, and Live Operations, ensuring shared understanding of scope, risk, and quality expectations across disciplines.
• Own end-to-end quality strategy for features and releases, embedding quality considerations early through design review, acceptance criteria alignment, and regression readiness.
• Build and sustain high-performing QA teams through clear expectations, active support, and calm leadership under pressure, resulting in reliable delivery, strong engagement, and long-term contributor retention across distributed teams.
• Partner with product and delivery leadership to plan, schedule, and track testing efforts across multiple concurrent features in a high-frequency live-ops environment.
• Proactively identify, assess, and escalate quality and delivery risks, providing clear mitigation plans to protect release timelines and live stability.
• Lead the creation and maintenance of QA process and onboarding documentation, accelerating ramp-up for new hires and external QA partners.
• Drive continuous improvement in testing reliability and scalability, collaborating with engineering leadership to evolve tooling, workflows, and test coverage.
• Contribute to the direction of playtest tooling and automation initiatives, increasing coverage while improving issue prioritisation and signal-to-noise during development.
• Own live quality issue management by consolidating player support data, crash reporting, live issue tracking, and QA defects into clear, prioritised action plans across QA, engineering, and production teams.
• Provide clear, regular quality and risk updates to senior stakeholders, supporting confident go/no-go and release decisions.
• Support delivery continuity by stepping in as a backup delivery lead when required, running stand-ups, sprint planning, reviews, and defect triage.

QA Technician at GoodGame Studios (2015-09 – 2016-10)

• Logged and triaged bugs, incidents, and player-facing issues across development and live operation, including ongoing post-release monitoring.
• Retrieved server data for cross-functional teams and collaborated with international customer support to investigate and resolve user-specific issues; produced internal guidelines and tooling documentation.

QA Technician at Codemasters (2015-03 – 2015-09)

• Executed manual test plans for F1 2015 across PC, PS4, and Xbox, coordinating cross-platform testing activity with platform teams.
• Reported issues and feedback in JIRA, performing regular regression and specialised audio testing in a purpose-built environment.

BA (Hons) in Games Design – Staffordshire University (2010 – 2013)