Roadhouse Manager at Auscivil (2026-01 – 2026-08)
- Managed day-to-day operations of a remote multi-service facility, including a petrol station, 14 motel rooms, a campsite, a dining room, an Indigenous art gallery, and an airstrip.
- Oversaw opening/closing procedures, admin, reservations, catering, customer service, and ordering across retail, kitchen, and housekeeping.
- Worked alongside Ngaanyatjarra Council and the local community, developing knowledge of Indigenous customs and local language to provide respectful service.
- Improved the business's Google rating from 3.8 to 4.1 through strong customer service and operational standards.
Camp Assistant at Auscivil (2025-03 – 2025-12)
- Supported kitchen operations at a remote 140-person Main Roads WA FIFO camp, including catering, food preparation, and stock management.
- Maintained food safety and hygiene standards, successfully passing frequent inspections.
- Redesigned and managed the kitchen ordering system, improving order accuracy and ensuring appropriate stock levels despite limited supply access.
Marketing Executive at Hilton London Paddington / Euston (2023-11 – 2025-03)
- Managed social media campaigns and key awareness dates across two Hilton properties, reaching 74.7K new Instagram accounts in one month.
- Audited and refreshed digital presence and marketing collateral, including Meetings & Events materials, restaurant/bar menus, and in-room marketing materials.
- Supported client negotiations, securing an average yearly 5–10% increase in contracted room rates.
- Led the reopening campaign for Paddington's 146 cocktail bar, with the launch Reel generating 160% more plays than previous reels and updated TripAdvisor content driving 454 additional page visitors.
Sales & Marketing Coordinator at Hilton London Paddington / Euston (2022-06 – 2023-11)
- Supported RFP responses for 100+ globally and locally managed accounts, securing preferred-rate agreements across both hotels.
- Delivered Christmas marketing campaigns across both properties, increasing Instagram reach by 35.5% and LinkedIn impressions by 69%.
- Developed Hilton London Paddington's wedding marketing campaign, generating 30 additional enquiries and an 11% increase in LinkedIn followers.
- Grew LinkedIn to the highest follower count among central London competitors, achieving 33% organic growth in one year.
Assistant Manager at The Greyhound Hotel (Young's Pubs) (2020-10 – 2022-05)
Progressed through three roles at the hotel, starting as a Waitress (2018 - 2019), returning as a Front Desk Receptionist (2020 – 2021), and progressing to Assistant Manager (2021- 2022), taking on increasing operational, leadership, and team management responsibilities.
- Developed a training manual that improved onboarding experience and team efficiency.
- Implemented closing checklists, reducing close-down time and lowering labour costs.
- Managed weddings, meetings, and private functions. Secured a 12-week corporate agreement worth £6,000 in additional revenue through effective management of meetings and private functions.
Customer Service Representative at HotelTonight (Airbnb Group) (2019-03 – 2020-08)
- Managed customer enquiries across calls, email, and live chat, consistently achieving 100% performance bonuses through strong customer satisfaction.
- Completed Shift Supervisor training and regularly covered Team Leader responsibilities, including training 15 new employees following COVID-19 redundancies.
- Implemented a cost-saving strategies such as offering website credits as an alternative to refunds, reducing company refunds while maintaining customer satisfaction.
Reservations Sales Agent at IHG Hotels & Resorts (2018-03 – 2018-11)
- Handled 80–110 inbound calls daily, consistently exceeding call targets and achieving performance bonuses.
- Processed guest information and reservations accurately using the IRIS system in a high-volume environment.
- Upsold rooms and cross-sold properties across the hotel group to maximise revenue opportunities.
