Christine Brown

An experienced manager, administrator and customer service professional with over 25 years' experience across publishing, education, retail, housing and the voluntary sector. Having successfully established and managed my own publishing company for six years, I have developed strong leadership, project management and client relationship skills, alongside excellent organisational and administrative abilities. I am personable, adaptable and quick to learn new systems and processes.

I enjoy working with people, solving problems and delivering excellent customer service, while remaining calm under pressure and meeting deadlines. I am now looking to bring my wide-ranging experience into a new role where I can make a positive contribution from day one.

Creative Director at CAAB Publishing Ltd (2020-02 – 2026-06)

Founded and managed an independent publishing company, overseeing all aspects of business operations from manuscript selection through to publication and sales.

• Managed multiple publishing projects simultaneously, ensuring deadlines were consistently met.
• Built strong relationships with authors, suppliers and customers.
• Oversaw book selection, editing and production processes.
• Managed staff and delegated workloads.
• Represented the company at exhibitions, author events and book fairs.
• Managed stock levels and administrative systems.
• Coordinated meetings and business planning.
• Delivered excellent customer service while resolving client enquiries professionally.

ESL Teacher at Tots Teachers (2017-09 – 2018-05)

• Planned and delivered engaging English lessons to Spanish children.
• Built positive relationships with parents.
• Monitored pupil progress and prepared reports.
• Conducted one-to-one and group teaching sessions.
• Supported safeguarding and classroom welfare.
• Assisted with student interviews and admissions.

Administrative Office Assistant at Northgate Primary School (2015-07 – 2016-07)

• Managed reception and administrative duties within a busy school office.
• Maintained confidential pupil records.
• Ordered supplies, meals and equipment.
• Supported budgeting and stock management.
• Delivered excellent service to parents, staff and visitors.
• Provided first aid and general administrative support.

Service Manager at Royal Voluntary Service (2013-02 – 2015-07)

Managed the day-to-day operation of a busy community service supporting volunteers and clients.

• Budget and account management
• Recruitment, training and supervision of staff and volunteers
• Event planning and coordination
• Customer service and complaint resolution
• Grant applications and presentations
• Office management
• Marketing and promotional activities
• Liaison with external organisations and local authorities
• Minute taking and reporting
• First Aid provision

Team Leader / Trainer / Customer Services at Sainsbury's (2010-09 – 2013-02)

• Led and trained team members.
• Delivered high standards of customer service.
• Investigated and resolved customer complaints.
• Managed cash handling and departmental administration.
• Supported management meetings and internal communications.
• Worked effectively under pressure to meet service targets.

Receptionist / Office Manager at Amicus Horizon Housing Association (2008-04 – 2010-02)

• Managed reception and office administration.
• Supported senior managers with diary management and meeting coordination.
• Processed invoices, accounts and petty cash.
• Managed stock, office supplies and property keys.
• Produced reports, spreadsheets and correspondence.
• Liaised with tenants, contractors and external agencies.

Assistant Manager at Salon Services (1999-09 – 2008-02)

• Assisted in the day-to-day management of a busy wholesale retail branch.
• Supervised staff and organised rotas.
• Managed stock control and banking.
• Supported recruitment, training and staff development.
• Delivered excellent customer service.
• Assisted with administrative and financial procedures.

Diploma in Editing and Publishing

Diploma in Business Administration

Diploma in Psychology

Diploma in Child Development

Diploma in Child and Family Studies

Diploma in Salon Management

GCSE in English

GCSE in English Literature

GCSE in Mathematics

GCSE in Home Economics