Customer outbound sales representative
Send a job offer directly to this candidate
In my role supporting Scottish Power, a leading UK energy provider, I managed high-volume inbound calls from across the UK, Scotland, Wales, and Northern Ireland. My core responsibilities included hitting dual performance targets while assisting customers with tariff changes, top-ups, and billing inquiries. I also handled sensitive account management tasks, such as navigating warranted bill processes and payment escalations.
Beyond the technical side, I took pride in providing advice to elderly or vulnerable customers, helping them save money through heating appliance upgrades and energy efficiency knowledge.
Customer outbound sales representative at Conexus Energy (2025-01 – 2025-03)
In my role supporting Scottish Power, a leading UK energy provider, I managed high-volume inbound calls from across the UK, Scotland, Wales, and Northern Ireland. My core responsibilities included hitting dual performance targets while assisting customers with tariff changes, top-ups, and billing inquiries. I also handled sensitive account management tasks, such as navigating warranted bill processes and payment escalations.
Beyond the technical side, I took pride in providing advice to elderly or vulnerable customers, helping them save money through heating appliance upgrades and energy efficiency knowledge.
Customer Experience Advisor at First Source / SKY Tech (2020-09 – 2023-11)
I shifted gears in customer service, joining First Source in a remote role due to circumstances. After showcasing my skills, I joined a fantastic team focused on customer service—a passion of mine across industries. Specifically, I worked with the Sky Technical team as a part of a multi-skilled group handling inbound calls from home using Microsoft Teams. Our priority was always the customer's needs, fostering teamwork and support to ensure top-notch service.
Sides/Starter and sweets at Fitzroys Bistro (2019-03 – 2020-04)
I worked a long side a team in a high standard fast paste kitchen, cooking with fish, beef and poultry. My duties included working on my own initiative to keep control and hygiene standard high in my key section for the day. Sometime I would help out numerous sections when the pressure was high during peak times. (Business Closed due to Unfortunately COVID.)
Kitchen Porter Prepper and Trainee Grill Chef at Romeos, Strand Road (2018-08 – 2019-02)
Mainly prepping coming up to weekends and as much as possible at the weekends, veg, meat, sauces, from cooking and prepping meat for the chefs, marinating beef and helping the chefs as best as I could, I have in total 2 years of experience so I still have a lot to learn but I am a good worker and a quick learner also enjoy working as a team, I would have a good sense of hygiene and I would have a good sense of knowledge on the grill.
Assistant Chef at Achill head hotel (2017-05 – 2018-09)
Working a long side the head chef prepping all salads and veg, all breading and sauces rotating stock and fresh produce, cooking of burgers, goujons, kievs any basic main course, doing up starters and deserts and with plating up salads and making sure presentation of all plates leavening are up too standard along with the washing and cleaning of the kitchen.
Shop Assistant at Applegreen Letterkenny (2016-02 – 2017-05)
Customer service, till operating dealing with lotto machine and checking ID's on cigarettes and alcohol sales, replenishment of stock daily, General rotation of stock and cleaning duties
House Keeping/Linen Porter at Jackson's hotel (2016-02 – 2017-01)
Distributing linen across the hotel, changing beds cleaning rooms and the hotel to a high standard
Level 3 diploma in Art and Design – North West Regional College
– St. Columba's College, Stranorlar
