Christopher Haines

An enthusiastic, friendly and natural rapport builder who has a positive attitude that is maintained even under intense pressure. Christopher has a passion for delivering excellent customer service and really enjoys meeting new people and interacting with members of the public. He is committed to continually improving customer service procedures that promote repeat business.

Having worked successfully in the building trade he is now looking for an opportunity in a customer service or retail role where his considerable skills and abilities can be fully utilised. Full clean driving licence with his own transport to work and available for an immediate start.

Maintenance Assistant at City Facilities Management (2023-01 – 2026-01)

Carrying out planned and reactive maintenance across a number of site locations within a specified region. Including general repairs to building fabric, pipework and carparks, ensuring they are safe and maintained.

Temporary Maintenance/Multi Skilled Labourer at Brecongate (2022-06 – 2022-09)

Building bays for students at Nantgarw, Aberdare and Ystrad Mynach Colleges

• Worked as part of a team to ensure that students were able to return back for new term

Covid Marshall Llantrisant at Cordent Agency (2021-12 – 2022-03)

• Participate in a positive culture and encourage COVID safe practices across all working areas
• Monitor that customers apply physical distancing measures, that congestion is minimised and that areas are used safely
• Monitor that customers are applying hygiene measures (as per infection control awareness training)
• Monitor the entry screening processes and that car park behaviour is safe
• Support regular cleaning where and when required
• Sign in clients for testing
• Consult with management about COVID related issues and measures
• Work flexibly across the site filling in where needed as instructed by line manager
• Ensure excellent customer service

Self Employed at I & N WATTS PLASTERING (2017-01 – 2021-12)

• Working closely with the Sales Director to prospect, pitch & close new business
• Gaining a strong knowledge and understanding of a clients needs
• Involved in the day to day management of clients
• Address client concerns and ensure the resolution of the issues in a timely manner
• Maintaining contact with clients – giving them regular updates
• Prepare walls and ceilings by cleaning, taping and fixing
• Create a mortar mix that is perfect for the particular application, modify it when needed to ensure the new plaster matches the consistency and texture of existing plaster
• Ensure excellent customer service at all times

Self Employed at CAPITAL TILING SOLUTIONS (2012-01 – 2017-12)

• Tiling to specification, maintaining high standards at all times
• Cutting tiles to a certain shape with hand-cutters or bench mounted tools
• Preparing surfaces by levelling off with plaster, sand or cement
• Decorating and protecting floors and walls using all kind of tiles – ceramic, clay, slate, marble and glass
• Fixing the tiles and applying grout before finishing off
• Laying intricate mosaic tiles
• Ensuring complete customer satisfaction

FERNDALE HOME IMPROVEMENT SERVICE (2010-01 – 2012-12)

• Provide general building services
• Regularly perform maintenance jobs and repairs
• Repair equipment and various machines and appliances
• Identify, document and report maintenance and repair work
• Suggest additional repairs when identified and needed
• Ensure excellent customer service

Builder at Self Employed (2005-01 – 2012-12)

• Undertake general building work, repair / refurbishment works on time and to a high standard in accordance with agreed standard operating procedures
• Work as part of a team or alone in delivering general building maintenance
• Working efficiently to ensure productivity is maximised and labour and material costs are kept to a minimum, with only the essentials purchased
• Utilise stock or collect materials as and when required to meet the works order requirements

Brickwork & Plastering C1, C2, C3, C4 – CITB

NVQ Level 1, 2, 3 & 4 Trowel Occupations in Construction – CITB