Erick Yona

Customer assistant

Rumney, CardiffMember since August 9, 2023

Excellent verbal and written communication skillsFriendly and approachable and professionalAble to prioritise, organise and follow throughTeam player and able to use initiativeUnderstanding of health and safety guidelinesProficient in Microsoft Office and creative software

About

I am a multi skilled individual experience in customer service, retail. Demonstrates excellent communication skills with the confidence and initiative to liaise effectively with employers and members of the public. Currently looking for a position where I can continue to develop both personally and professionally.

Experience

Customer assistant - SAFE Wiks

(2025-06 - 2025-10)

Managed and organised merchandise, including handling customer complaints and questions
Assisted with daily operations, providing excellent customer service to diverse clientele.
Demonstrated adaptability and teamwork, supporting and colleagues.
Showcased strong communication skills, interacting with customers and staff.

Supervisor - Burger King

(2022-10 - 2025-10)

Worked my way up from team member to supervisor

Provided an exceptional customer experience
Conducted sales by delivering product information and resolving complaints, building strong relationships with clients.
Maintained cleanliness and organisation in the store, ensuring products were well-stocked and presented attractively.
Managed inventory levels, reordering products as necessary to ensure availability and quality shopping experiences.