Christopher Inman

Senior Quality, Operations & Continuous Improvement Manager with extensive experience across manufacturing, production, warehouse, and operational environments, including highly regulated sectors such as pharmaceutical manufacturing and life-saving equipment production. Skilled in implementing quality management systems, strengthening operational governance, and driving continuous improvement initiatives that improve compliance, efficiency, delivery performance, and customer satisfaction. Proven track record of leading root cause investigations, managing non-conformances and corrective actions, and developing structured operational controls including KPI frameworks, SOPs, and Work Method Instructions.

Experienced in supporting GMP compliance, audit readiness, CAPA processes, and quality governance within fast-paced manufacturing operations. A hands-on and people-focused leader, experienced in managing cross-functional teams across Quality, Production, Warehouse, and Operational functions, while building accountable, high-performing cultures centred around communication, visibility, and continuous improvement. Comfortable operating within demanding 24/7 environments, including rotating 12-hour day and night shift operations.

Production Manager / Quality & Continuous Improvement Manager at Wescom – MRT (2025-01 – 2026-04)

Lead the Quality & Continuous Improvement function across manufacturing and service operations.

• Delivered root cause analysis and corrective action programmes, reducing recurring defects and improving customer satisfaction.
• Provided day-to-day Operation Manager Duties (covering holidays, sick, special leave etc)
• Partnered cross-functionally with Engineering, Production, and Supply Chain to improve operational efficiency and production readiness.
• Implemented structured quality systems (NCR, FAI, QC checkpoints) improving traceability, compliance, and product reliability.
• Introduced data-led performance reporting, enabling informed decision-making at senior leadership level.
• Supported complaint investigations and root cause analysis to improve customer satisfaction and reduce recurring defects.
• Established and led SQCDP performance framework, driving accountability across Safety, Quality, Cost, Delivery, and People metrics.
• Managed non-conformance investigations and corrective action activities across manufacturing operations.
• Drove cultural change toward quality ownership and continuous improvement mindset across teams.
• Supported quality documentation control including SOPs, quality records, and operational compliance documentation.

Business Development & Operations Manager at Day Lewis (Wells Offshore) (2023-01 – 2024-12)

• Utilized customer profiling and marketing selection techniques to tailor marketing efforts effectively.
• Demonstrated forward-thinking and strategic planning abilities in driving business growth and success.
• Developed comprehensive sales presentations to showcase products or services and secure deals.
• Formulated and executed two 12-month marketing plans to drive brand awareness and customer engagement.
• Established a database from scratch using HubSpot, enhancing data management and analysis capabilities.
• Implemented social media marketing strategies to expand brand reach and engagement with target audiences.
• Managed staff recruitment, conducted appraisals, and performance reviews.
• Leveraged AI tools and technologies to optimize business processes and improve decision-making.
• Cultivated a network of both new and existing customer contacts to nurture relationships and drive business opportunities.
• Negotiating prices and deals with various sized companies for a win win relationship

Operations / Production / Logistic Manager at Day Lewis Pharmacy (Wells Offshore) (2020-03 – 2023-01)

Held full accountability for multi-functional operations including Warehouse, Production, Dispatch, and After-Sales. Including Business Development since July 2021.

• Implemented structured reporting and KPI tracking, improving visibility of operational performance.
• Successfully scaled operations to support a 200% increase in revenue, maintaining service levels and operational control.
• Delivered budget control and cost management, ensuring operational efficiency aligned with financial targets.
• Managed supplier and logistics relationships, negotiating cost savings and service improvements.
• Ensured full compliance with regulated product handling and audit requirements.
• Completed Health & Safety reports, identifying areas for improvement and facilitating necessary changes.

Production & Continuous Improvement Team Leader at Kohler Mira (2013-02 – 2020-03)

• Contributed to operational process enhancements aimed at optimizing efficiency and productivity.
• Led daily production performance briefings, focussed on delivery, safety. Staffing, quality & operational priorities.
• Demonstrated adaptability by embracing change and adopting new practices or values to achieve objectives.
• Organized and coordinated team efforts to ensure timely delivery of customer orders, fostering customer satisfaction and retention.
• Implemented reporting mechanisms for Line Leaders to complete, providing valuable insights to Senior Management for informed decision-making.
• Implemented cross-training initiatives for staff to ensure coverage across multiple duties within the production line.

Team Leader at Cranswick Pet Products (2008-10 – 2013-02)

Office Manager at East Riding Council (1998-04 – 2008-10)

iOSH Managing Safety – SHE Knows

NVQ Level 3 in Business & Administration – Beverley College

GNVQ in Leisure & Tourism – Bridlington School

GCSE in English X2, Maths, Science X3, P.E., Geography, French – Bridlington School