Cianne Sohal

Highly organised, proactive and adaptable professional with over four years’ experience across legal, business administration, operations, HR and client-facing environments. Experienced in Wills, Probate and Private Client providing independent and direct support to senior leadership, managing diaries and schedules, coordinating meetings and travel, handling confidential information, and preparing documentation. Experienced in the preparation of Wills, Lasting Powers of Attorney and dealing with Administration of Estates.

Wills and Probate Executive - Alsters Kelley Solicitors - Nuneaton

(2026-09)

• Preparation of Wills, Lasting Power of Attorneys and dealing with Administration of Estates
• Carried a caseload of matters and working in accordance with the Office Manual and Lexcel
• Attending upon clients to take instructions
• Maintained files and ensure efficient case management of Private Client matters
• Drafting documentation in accordance with efficient file management including correspondence,, court documentation and full attendance notes
• Time record in accordance with the Firm’s policy and prepare bills as necessary
• Undertake work necessary to build up, maintain and manage a caseload
• Attending department meetings as required
• Excellent knowledge of Microsoft Windows, Word and Outlook
• Working on Case Management Systems and Tikit
• Ability to deal with sensitive situations and difficult clients in a professional, confidential manner
• Sufficient knowledge of the legal process to understand the work being undertaken together with Private Client and the relevant law
• Experience in legal procedures
• Ability to travel between offices and attend off-site appointments as required

Conveyancer - AVRillo Conveyancing - London (Remote)

(2026-07 - 2026-09)

• Managing a varied residential conveyancing caseload from instruction through to completion, ensuring matters progress efficiently and within required timescales
• Communicated with clients to manage expectations regarding timescales, risks, and the conveyancing process.
• Provided clear, practical advice and solutions to clients, ensuring they remained informed and reassured throughout the transaction.
• Handled client queries professionally and calmly, even in high-pressure situations.
• Proactively progressed matters by chasing outstanding documents, enquiries, and third parties to avoid delays.
• Maintained regular contact with estate agents to provide updates and keep property chains moving.
• Liaised with solicitors, lenders, brokers, and other parties to resolve issues efficiently.
• Used telephone communication effectively to progress transactions and resolve matters promptly.
• Maintained accurate case records and updated the case management system throughout each transaction.
• Worked collaboratively with colleagues to ensure files progressed efficiently and clients received a high standard of service.
• Advising clients throughout residential property transactions, including sales, purchases, transfers of equity and other residential conveyancing matters.
• Building and maintaining strong professional relationships with clients, estate agents, lenders, brokers, solicitors and other professional contacts.
• Proactively progressing transactions by chasing outstanding documentation, enquiries and third parties to minimize delays and keep matters moving towards completion.
• Maintaining accurate case records and ensuring the case management system is kept fully updated throughout each transaction.
• Reviewing documentation, conducting property searches and assisting with due diligence requirements.
• Taking initial client instructions, checking identification and verifying source of funds where required.
• Working collaboratively with colleagues and support staff to maintain an efficient workflow and deliver a high standard of service.

Executive Legal Assistant to Partner and Solicitor (Private Client) - Angels Solicitors LLP - Coventry

(2024-02 - 2026-07)

• Assisting with a varied caseload and also managing my own caseload of Wills, Probate, Estate Administration, Lasting Powers of Attorney and Trust matters.
• Attending upon clients at the office, on home visits and or hospitals and care homes.
• Providing compassionate and practical advice to clients.
• Drafting legal documents and correspondence.
• Building strong relationships with clients and professional contacts.
• Working closely with senior colleagues to continue developing your legal knowledge and experience.
• Executing work on client files following both instruction and dictation.
• Typing and amending documents from manuscripts or copy, including correspondence and legal documents.
• Drafting Lasting Powers of Attorney, IHT205, LP1A, LP1H, Indemnities, Forms of Authorities.
• Applying for Court of Protection Orders on the Online Portal.
• Preparation of Client Care Documentation, drafting routine correspondence.
• Opening and closing new files in line with Lexcel.
• Conducting Land Registry Searches and Companies House Searches.
• Preparing bills, invoices and Estate and Distribution Accounts.
• Filing client documentation and saving the same on a case management system.
• Responding to messages and calls from both internal and external clients.
• Time recording work carried out on a file, including telephone calls and messages.
• Carrying out risk assessments when opening a new file.
• Meeting with clients and obtaining their instructions and signatures.
• Overseeing the end-to-end billing process, including creating standard bills and disbursements, raising credit notes and amending narratives.
• Coordinating both internal and external meetings; booking rooms and facilities, liaising with attendees, and preparing and collating agendas.
• File production and management and archiving.
• Advising clients on their Private Client needs
• Personal Assistant Responsibilities:
• Managing calendars, schedules and diaries for meetings and appointments.
• Organising travel arrangements for senior leadership and all staff.
• Screening emails, calls and incoming correspondence, drafting responses and ensuring timely follow-ups.
• Preparing meeting agendas, taking minutes, and tracking action times.
• Serve as the primary point of contact between internal and external clients.
• Handle and settle both personal and business expenses with the Accounts Department
• Conveyancing responsibilities:
• Acting as a point of contact for clients, handling initial queries, answering incoming calls and taking messages.
• Open and organize client files, process incoming and outgoing emails.
• Draft initial documents, such as sale contracts, and ensuring that necessary documentation is sent to and received from clients and other parties.
• Deal with external parties such as mortgage lenders, estate agents, and the Land Registry, and chase them for information when required.
• Conduct and review property searches and assist with other due diligence tasks.
• Take initial instructions from clients, check and verify identification, and verify sources of funds where necessary.
• HR responsibilities and duties:
• Manage room booking systems and assist with arrangements for client meetings.
• Address employees’ queries regarding office management issues.
• Managing Health & Safety compliance, including fire safety log recording.
• Put together Learning Logs, Plans and Records to be assessed annually.
• Manage input of Wills, Deeds and Documents stored in the strongroom
• Assisting, developing, and maintaining effective practice admin systems and manuals and process mapping these compliance systems (GDPR Compliance).
• Maintaining insurances, software licenses and IT hardware across all locations.
• Ensuring the smooth running of the office (to include maintaining supplies and refreshments, managing cleaners, addressing tech issues, general tidying etc.)
• Manage contract and price negotiations with office and facility management vendors and related service providers.
• Process incoming and outgoing mail.
• Audio & copy typing and preparing presentations as required.
• Perform additional duties and assignments that help ensure a smooth and efficient business process.
• In-house training sessions and legal briefing meetings.
• Topics include, but are not limited to: Medical Capability • Investigations • Grievances • Disciplinaries • DBS Referrals • Flexible Working • Long-Term Sick • Maternity/Paternity (all family friendly entitlements)

Business Assistant - We are Group - Coventry

(2023-09 - 2024-02)

• General administrative and operational duties.
• Maintaining business records and up-to-date systems.
• Keeping customers up to date at every stage of the service/process.
• Answering all questions or queries customers may have.
• Providing excellent knowledge of the business to support high customer demands and expectation
• Extensive experience with inbound and outbound calls.
• Providing outstanding customer care service increasing my popularity with customers.
• Building genuine rapport when identifying challenges and customer needs.
• Being the vital link between customers and the business.
• Monitoring business inventory.
• Updating customer information and file records.
• Responding to customer complaints and actioning them professionally and in a timely manner.
• Solving issues in line with company policy and customer expectations.
• Managing events and scheduling meetings.
• Preparing company reports.

Business and HR Assistant - Warwickshire County Council - Bedworth

(2023-03 - 2023-08)

• Maintaining and updating staff employee records.
• Arranging meetings and appointments.
• Handling incoming and outgoing post.
• Review and develop HR best practices when implementing support and guidance to young people and managers.
• Handling my individual case load and providing HR advice and assistance to employees on policies, procedures, and legislation specifically within residential and domiciliary care.
• First point of contact to internal colleagues and external customers for HR and Finance related queries.
• Publishing and editing job listings, arranging interviews and communicating directly with candidates.
• Leading orientation for new employees and providing key information.
• Reporting to the HR Manager, managing a number of critical business HR administration processes.
• An integral role overseeing the smooth running and implementation of HR, including New Starters, Payroll and Employee Relations.
• Drafting employee contracts and agreements.
• Processed payroll both weekly and monthly and ironed out any discrepancies.
• Updating documentation and company policies in line with the business and changes in regulation.
• Provided services for career paths via learning and development programs.
• Processing care bills and invoices.
• Assisting with financial assessments and processing charges for social care services, including payment and debt recovery.

Customer Service Assistant - Marks & Spencer - Coventry

(2019-04 - 2024-02)

• Replenishment of the shop floor.
• Assisting with deliveries and visual merchandising.
• Resolving customer queries and providing excellent customer service.
• Responding to both colleagues and customers in a timely manner.
• Processing sales and returns.
• Upkeeping the standards of the store and exceeding expectations.
• Providing excellent and supporting teamwork to ensure a grounded work environment.
• Monitoring stock levels.
• Offloading deliveries and working stock to ensure shelves are filled and maintained.
• Maintained stock levels through daily checks.
• Monitoring sales and purchase, including waste levels.
• Consistent strong communication.
• Dealing with customer enquiries and complaints whilst providing a satisfactory service to ensure I met company standards.
• Checking / sending off customer deliveries.
• Responding to customer complains both on the phone and in store.
• Handling money within the cash office ensuring values and stock on the shop floor match up.
• Contributing to short and long term aims and objectives of the organization.
• Fraud Management.
• Administrative tasks.

Operations Assistant - Marks & Spencer - Coventry

• Dealing with customer enquiries and complaints whilst providing a satisfactory service to ensure I met company standards.
• Checking / sending off customer deliveries.
• Offload and reload deliveries and crates.
• Check stock levels.
• Put away ambient and frozen deliveries.
• Check product use and customer sale
• Checking for customer quality.
• Providing deliveries to the shop floor to distribute.
• Operational strategies to improve delivery service.
• Monitored quality assurance.
• Backstage stock and quality replenishment.
• Monitored fridge and freezer temperatures.
• Opened the store and locked up the store.
• Health and safety checks.
• Developed and implemented operational strategies to improve efficiency and productivity.
• Regular collaboration with other teams.
• Supervised and trained new and existing employees and managed quality assurance programs.

Team Manager - Marks & Spencer - Coventry

(2022-11 - 2024-02)

• Drive a selling culture within a team of twenty.
• Raised performance and capability of the team.
• Monitored employee performance.
• Implemented workflow procedures.
• Provide direction and instructions
• Offer guidance and support.
• Take responsibility for progress levels and sales.
• Make important business-based decisions.
• Reflect decisions based on customer needs.
• Delegated appropriately with business’ needs.
• Group meetings and support discussions.
• 1-1 check ins.
• Determining the best resources and solutions.
• Skillful delegation of tasks and responsibilities.
• Representing the teams’ interests and objectives.
• Building trust and working relationships.
• Incorporating clear guidelines and procedures.
• Establishing team objectives.
• Overseeing training and resolving conflicts and disputes.

Service Assistant - Argos - Coventry

(2018-10 - 2019-04)

• Replenishment of the shop floor.
• Picking and packing customer collections.
• Arranging delivery slots and collection times for orders.
• Resolving customer queries and providing excellent customer service.
• Responding to both colleagues and customers in a timely manner.
• Processing sales and returns for both in-store collections and online orders.
• Providing excellent and supporting teamwork to ensure a grounded work environment.
• Consistent song communication.
• Dealing with customer enquiries and complaints whilst providing a satisfactory service to ensure I met company standards.
• Checking / sending off customer deliveries.
• Responding to customer complains both on the phone and in store.
• Contributing to short and long term aims and objectives of the organization.
• Administrative tasks.

Ash Green Secondary School & Sixth Form (2012-09 - 2019-06)

Foundation Degree - Business Management & Administration - CU Coventry University (2019-09 - 2020-08)

LLB (Hons) Degree - Law - Coventry University (2020-09 - 2023)