Olivia-Jane Thorpe

Result driven operations and customer service professional with 7+ years of experience in logistics, inventory control, administration, hospitality, and team leadership. Proven ability to manage daily operations, coordinate teams, maintain compliance standards, and deliver exceptional customer service in fast-paced environments. Strong background in stock control, problem-solving, staff supervision, and operational efficiency.

Seeking a management role where I can contribute leadership skills and drive business performance.

Transport Coordinator - HelloFresh

(2025-06)

• Coordinate daily logistics and supplier communications to ensure efficient deliveries.
• Manage stock control, inventory accuracy, and quality checks.
• Produce operational reports and maintain records using internal systems.
• Ensure compliance with health, safety, and company standards.

Customer Service Administrator - Chiltern Invadex Ltd

(2023-10 - 2025-06)

• Managed customer enquiries, quotations, orders, and administrative processes.
• Maintained accurate records and supported operational improvements.
• Worked cross-functionally to resolve issues and improve service delivery.

Duty Manager - Premier Inn Banbury

(2021-09 - 2023-10)

• Led day-to-day hotel operations and supervised multi-department teams.
• Managed customer escalations, staffing, compliance, and operational performance.
• Ensured excellent guest service while maintaining health and safety standards.
• Supported reporting, administration, and staff development.

Additional Hospitality & Customer Service Experience

(2017 - 2021)

Between 2017-2021 I have held roles including Nursery Practitioner, Bowling Party Hostess, Waitress, Bartender, Cook, and Café Assistant, developing strong customer service, teamworking, administration, and operational support skills in fast-paced environments.

Health & Social Care Level 2 & 3 (Distinction)

GCSEs including Maths (4), English (4), Combined Science (5)