Ciara Mullholland

Friendly, organised and reliable professional with over 20 years' experience in customer service, administration and healthcare. Experienced in busy reception environments, managing telephone enquiries, appointments, confidential records and providing excellent support to customers and colleagues. Confident using computer systems, with experience using specialist dental software including R4 and SOE Exact.

A quick learner who adapts well to new technology and procedures. Known for a calm, professional and empathetic approach, with strong communication skills and the ability to work effectively under pressure.

Dental Nurse / Receptionist - Clear Dental - Lurgan, Armagh & Lisburn

(2020-01 - 2026-01)

• Managed busy reception areas, greeting patients and providing excellent customer service.
• Answered high volumes of telephone calls and dealt with patient enquiries professionally.
• Booked appointments and updated records using R4 and SOE Exact dental software.
• Maintained confidentiality when handling patient information.
• Supported dentists and hygienists chairside during treatments.
• Organised referrals, laboratory work and stock ordering.
• Sterilised instruments following HTM 01-05 guidelines.
• Carried out basic checks and troubleshooting of dental chairs and equipment.
• Built strong relationships with patients, particularly those who were nervous or anxious.

Dental Nurse / Receptionist - Altmore Dental

(2020-01 - 2020-12)

• Managed reception duties, telephone enquiries and appointments.
• Assisted dentists during treatments.
• Maintained records and organised referrals to specialist services.
• Ensured surgeries were prepared, stocked and running efficiently.

Dental Nurse / Receptionist - Best Dental Care

(2016-01 - 2020-12)

• Developed strong reception and administrative skills alongside dental nursing duties.
• Welcomed patients, managed bookings and handled telephone enquiries.
• Assisted dentists and hygienists during procedures.
• Managed cash handling, bookkeeping and stock ordering.
• Provided reassurance and support to anxious patients.

Production Operative - Moy Park

(2005-06 - 2016-12)

• Progressed from weekend work while attending school to full-time employment.
• Worked across production lines, marinade preparation, cleaning and factory shop duties.
• Followed orders accurately in a fast-paced environment.
• Served customers and managed stock in the factory shop.
• Assisted with preparation for customer visits and inspections.

Volunteer Sales Assistant - British Heart Foundation

(2012-01 - 2013-12)

• Served customers and operated tills.
• Promoted Gift Aid.
• Organised stock and maintained displays.

NEBDN Dental Nursing Qualification - Dental Nursing - Southern Regional College, Portadown

Beauty Therapy Level 2 & Level 3 - Beauty Therapy - Southern Regional College, Lurgan

GCSEs - General Education - St Catherine's College, Armagh