Ciaran O'Hara

Experienced and reliable administration and customer service professional with extensive experience across the Northern Ireland Civil Service, public sector, financial services and customer service environments. Skilled in document management, data handling, email administration, record keeping, customer communication and clerical support. Confident using Microsoft Office, handling confidential information and working independently or as part of a team.

Administration Assistant - Northern Ireland Civil Service

(2021-09)

• Open, record and distribute incoming and outgoing correspondence.
• Scan and upload documents to electronic systems and shared drives.
• Monitor school returns email accounts and distribute information to the appropriate teams.
• Track correspondence and documentation, redact sensitive information and contact schools to request required information.
• Provide general administrative support within the Teachers’ Pay Department.

Clerical Officer - Northern Ireland Housing Executive

(2021-04 - 2021-09)

• Completed and recorded homelessness assessment information received by telephone.
• Provided administrative support to Housing Advisors and Patch Managers.
• Prepared tenant sign-up packs and supporting documentation.
• Printed, scanned and uploaded documents to relevant tenant systems and maintained accurate records.
• Reviewed reports for verification and identified where further action was required.

Business Support Administrator - Fujitsu

(2019-07 - 2020-03)

• Responded to employee travel and expense queries through email and other communication channels.
• Liaised with internal departments to resolve queries and logged resolutions accurately.

Clerical Officer - Northern Ireland Housing Executive

(2019-02 - 2019-06)

• Managed incoming and outgoing correspondence and maintained accurate administrative records.
• Printed, photocopied and recorded documents while handling confidential information.

Civil Servant Advisor - NI Direct

(2017 - 2018)

• Provided telephone support and handled enquiries relating to a range of Northern Ireland Civil Service departments.
• Arranged callbacks and accurately logged electronic forms.

Customer Service - Convergys

(2014 - 2015)

• Handled customer enquiries and complaints for T-Mobile and EE customers, including query resolution, escalation and product information.

Mortgage Servicing Consultant - Lloyds TSB

(2013 - 2014)

• Dealt with customer, solicitor and third-party enquiries relating to Halifax and Bank of Scotland mortgages.
• Logged complaints, resolved queries and supported customers with account-related information.

Credit Management Administrator - Business Stream

(2012 - 2013)

• Used Microsoft Excel to run reports, manipulate data and create pivot tables.
• Used Microsoft Word to prepare mail merges and correspondence and responded to customer queries by email.

Customer Service Administrator; Customer Service Advisor/Senior Agent; Customer Service Advisor; Night Manager; Sales Representative; Shopfloor Assistant - Aegon; Convergys; Stream; First Source

Earlier Customer Service and Administrative Experience.

CIM Level 4 Certificate - Professional Marketing - Chartered Institute of Marketing (CIM) (2018-08)

CIM Level 6 - Digital Customer Experience Module - North West School of Marketing (2017 - 2020)

Level 3 National Diploma - Computing - North West Regional College, Derry (2002 - 2004)

GCSEs - English — C

• Mathematics — C
• Geography — C
• History — C
• Information Technology — C - St Joseph’s Secondary School, Derry

Engineering Level 2 Intermediate NVQ