Hannah Mugridge

Over 15 years' experience providing high-level administrative, executive, and client-facing support within luxury salons and corporate environments.

Experienced Personal

Assistant / Executive Assistant supporting four founders, with strong skills in diary management, confidential administration, and senior stakeholder coordination. A proven team leader with expert customer service skills. Professional, reliable, and personable, with a passion for delivering memorable experiences and exceptional service. Seeking opportunities in Chelmsford and surrounding areas.

Front of House & Customer Service Manager - FOUR LONDON

(2023-01)

• Lead and manage a team of 24 staff including recruitment, training, and performance support
• Provide Executive / Personal Assistant support to four founders
• Manage diaries, correspondence, confidential documentation, and coordination
• Oversee all client enquiries, bookings, and complaint resolution
• Administer rotas, holidays, payroll preparation, and office systems
• Manage busy switchboard and email correspondence
• Maintain health & safety compliance and salon documentation

Head Receptionist - Jo Hansford

(2018 - 2023-01)

• Delivered professional front of house management within a luxury salon
• Provided PA-style administrative support to senior leadership
• Managed booking systems, diaries, and client records
• Handled invoicing, emails, and confidential documentation

Receptionist / Secretary

(2009 - 2018)

• Full administrative and secretarial support
• Managed bookings, filing, data entry, and correspondence
• Delivered high standards of customer service and complaint handling

Office Concierge - Milbank Tower

(2007 - 2009)

• Front desk administration and visitor coordination
• Issued security passes and managed access records
• Liaised with tenant offices and building management

GCSEs