Cigdem Durdu

Diligent and adaptable professional with experience in property management, corporate investments, and sales. Proven ability to manage portfolios, cultivate strong client relationships, and achieve sales targets. Skilled in tenant relations, lease agreements, financial record-keeping, and coordinating property maintenance.

Eager to leverage a background in sales and customer service to excel as a Turkish-Speaking Property Sales Consultant, driving successful property transactions and delivering exceptional client experiences.

Property Manager - Johnvetch House Properties Ltd - London

(2024-06 - 2025-09)

• Spearheaded the management of a portfolio comprising 13 residential properties, specialising in tenant relations and lease agreements.
• Coordinated maintenance, repairs, and refurbishments by liaising with contractors and suppliers.
• Ensured adherence to legal obligations during tenant onboarding and move-out processes.
• Advertised vacant properties, meticulously screened applicants, and successfully secured dependable tenants.

Office Manager & Personal Assistant - Kingwood Stud Management Co Ltd - Lambourn Woodlands, UK

(2024-06)

• Oversaw bookkeeping, vigilantly monitoring company receivables/payables and managing financial records.
• Served as executive and personal assistant to company directors, orchestrating schedules, meetings, hospital appointments, and private matters.
• Coordinated communications with institutions, service providers, and tenants to ensure seamless interactions.
• Directed the management of the historic stud farm estate and its residential tenants.
• Streamlined invoice processing procedures, enhancing financial operations.
• Ensured smooth day-to-day operations through diligent oversight of office tasks.
• Handled incoming correspondence, driving timely responses and informed decision-making.
• Facilitated team meetings to enhance communication and project alignment.
• Optimised office workflow and instituted improvements to elevate efficiency and productivity.
• Championed the creation of a positive, productive working environment with reliable administrative support.

Corporate Investments Portfolio Manager - Türk Telekom - Istanbul

(2013-06 - 2020-04)

• Managed corporate customer portfolios alongside sales and after-sales services.
• Cultivated robust client relationships while consistently achieving sales targets.
• Leveraged deep knowledge of financial markets to recommend advantageous investments, enhancing portfolio diversity.
• Attained trusted advisor status with clients through continuous communication and transparency.
• Formulated bespoke investment plans tailored to individual clients based on their risk tolerance and financial goals.
• Maintained detailed records of transactions, meeting essential requirements for accurate reporting and analysis.
• Collaborated with strategists and analysts to produce highly effective team-based portfolio management solutions.
• Presented in-depth reports on portfolio performance to stakeholders, fostering trust and confidence in decision-making processes.
• Utilised advanced software to optimise portfolio performance, maximising returns while minimising risks.
• Safeguarded the confidentiality of sensitive information, affirming commitment to professional ethics within financial sector operations.
• Negotiated favourable terms with brokers, enhancing clients' financial positions.
• Managed client portfolios to achieve optimal asset allocation and effective risk management.
• Ensured compliance with regulatory standards by meticulously following established protocols in all aspects of portfolio management.
• Recommended adjustments to client portfolios in response to evolving market conditions.
• Collaborated with specialist legal advisors to review investment documentation, ensuring alignment with agreed commercial terms.
• Established and meticulously managed loyal, profitable client bases.
• Updated clients regularly on new financial products, enhancing investment opportunities.

Sales Specialist & Customer Service Agent - Türk Telekom - Istanbul

(2011-01 - 2012-12)

• Engaged in customer relations and sales, while supporting HR and complaint management processes.
• Compiled reports, provided staff training, and ensured customer retention.
• Developed a robust professional network that led to increased referrals.
• Fostered a positive workplace environment, achieving high staff retention rates.
• Conducted sales presentations to prospective clients, securing new contracts.
• Managed key accounts while ensuring superior service delivery standards.
• Optimised sales processes to enhance efficiency and outcomes.
• Collaborated with marketing teams for successful product launches.
• Crafted compelling sales pitches to attract potential customers.
• Cultivated long-term customer relationships through regular follow-ups and updates.
• Trained and educated new staff on sales techniques and product knowledge.
• Partnered with marketing teams to design product pitches aimed at boosting sales.
• Explored new business opportunities through strategic networking.

Bank Officer - Türkiye İnn Bankası - Adıyaman

(2010-05 - 2010-09)

• Facilitated cross-departmental support for banking operations during high workload periods.
• Achieved top performance ranking among branches in Turkey.
• Conducted comprehensive training sessions to enhance team proficiency.
• Ensured seamless operation of daily banking activities, improving workflow.
• Resolved customer complaints promptly, enhancing customer retention rates.
• Increased customer satisfaction through professional and timely communication.
• Fostered strong relationships with clients to nurture loyalty.

BA - Economics - Hitit University (2007-09 - 2011-06)