Semiona Carvalho

A motivated and customer-focused professional with experience in delivering excellent service with empathy and efficiency. Polite, reliable, and skilled in communication and multitasking. Committed to maintaining high service standards and ensuring customer satisfaction through effective follow-up and support.

Sales Advisor - Currys PC World - Swindon, Wiltshire

(2025-10 - 2026-04)

• Quickly developed strong product knowledge to confidently sell wide range of tech products, consistently working towards sales targets and KPIs.
• Delivered excellent customer service by understanding customer needs, recommending suitable products, and promoting warranties and protection.
• Met performance targets through upselling and cross-selling, while building positive relationships with customers to encourage repeat business.
• Processed payments, finance applications, and direct debits accurately, ensuring smooth and professional checkout experience.

Sales Assistant - Flannels - Swindon, Wiltshire

(2024-09)

• Providing exceptional support, addressing concerns to maintain customer satisfaction.
• Processing sales transactions efficiently, handling cash, credit, and debit payments accurately.
• Monitoring store security, identifying, and addressing potential theft or safety concerns.
• Upsold additional products and targeting customer needs using sales techniques.

Customer Service Assistant - Tesco - Swindon, Wiltshire

(2022-05 - 2022-08)

• Advised customers on availability, pricing, and location of products.
• Delivered exceptional level of service to each customer by listening to concerns and answering questions.
• Replenished store inventory regularly, monitoring stock demands to appropriately address customer needs.
• Assisted customers with varying questions using product knowledge and service expertise.

Restaurant Team member - Yo! Sushi - Swindon, Wiltshire

(2021-07 - 2021-11)

• Maintained excellent level of service in busy and demanding restaurant environment.
• Served high volumes of guests in fast-paced service environments with exceptional customer care.
• Assisted chefs with preparing and presenting food, employing meticulous attention to detail and quality standards.

GCSE - St. Joseph's Catholic College (2013-09 - 2018-05)

Personal and development, Functional skills, BTEC Level 1/Level 2 First Diploma in Art and Design, Open Awards Level 2 - Swindon College (2018-09 - 2021-06)

A-Levels - Art and design - New college (2022-09 - 2024-05)