Cj Crimp

Facilities & Security Officer

Talent

CroydonMember since August 8, 2026

Case management and administrative supportAssessing information and identifying discrepanciesAccurate record keeping and incident reportingFollowing policies, procedures and guidanceAttention to detail and accuracyProfessional written and verbal communicationConflict management and de-escalationSafeguarding awarenessHandling confidential and sensitive informationRisk awareness and problem solvingWorking under pressure and managing competing prioritiesTeamwork and collaborationCustomer and public-facing serviceLeadership and staff supervisionHealth, safety and security awarenessIT and general administrative skills

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About

Reliable, professional and security-conscious individual with experience across facilities, security, team leadership, hospitality management and public-facing environments. Demonstrates strong communication, attention to detail and the ability to remain calm and professional when dealing with challenging situations. Experienced in following procedures, maintaining accurate records, managing sensitive information, resolving conflict, identifying and responding to risks, and working responsibly within regulated environments.

Confident communicating with people from a wide range of backgrounds and working both independently and as part of a team. Highly motivated to develop a career within the Civil Service and contribute to the work of the Home Office through fair, accurate and professional casework. Brings a strong sense of integrity, resilience, accountability and commitment to treating people fairly and with respect.

Experience

Facilities & Security Officer at Emmanuel School (2024-01 – 2024-04)

Maintained a safe and secure environment for staff, pupils, visitors and contractors.
Managed site access and monitored visitors in accordance with security procedures.
Checked and recorded relevant information when dealing with visitors and contractors.
Escorted contractors around the site and ensured appropriate procedures were followed.
Responded calmly and professionally to incidents, concerns and unexpected situations.
Maintained awareness of potential risks and took appropriate action to protect people and property.
Worked independently while maintaining communication with colleagues and relevant personnel.
Demonstrated discretion and professionalism when dealing with sensitive site and security matters.

Team Leader at 100 Fundraising (2023-06 – 2024-01)

Supervised and supported team members in a busy public-facing environment.
Communicated clearly with members of the public and colleagues from different backgrounds.
Monitored team performance and provided coaching and constructive feedback.
Safeguarded company equipment and maintained accountability for valuable devices.
Dealt professionally with questions, concerns and challenging interactions.
Used judgement to resolve issues and escalate matters where appropriate.
Worked towards targets while maintaining professional standards and compliance with company procedures.
Supported colleagues to achieve consistent standards of performance and customer service.

Kitchen Manager / Trainee Manager at Stonegate (2019-12 – 2023-06)

Managed day-to-day operations within a busy and demanding environment.
Supervised staff, allocated responsibilities and monitored performance.
Trained and supported employees to ensure procedures and required standards were followed.
Dealt with customer complaints and difficult situations calmly and professionally.
Maintained records and completed relevant operational and compliance documentation.
Managed competing priorities while ensuring important tasks were completed accurately and on time.
Worked within health, safety, food safety and company procedures.
Identified operational problems and took appropriate action to resolve them.
Communicated effectively with colleagues, managers, customers and external personnel.

Apprentice Manager at Pizza Hut (2017-01 – 2019-12)

Supported the management team with day-to-day business operations.
Supervised staff during busy shifts and ensured tasks were completed to required standards.
Communicated instructions clearly and supported colleagues in achieving operational objectives.
Assisted with training and development of team members.
Handled customer queries and complaints professionally.
Maintained high standards of service, safety and compliance.
Developed strong organisational, leadership and problem-solving skills.