Claire Ball
Telephonist & Dispatcher
Talent
Ashby-De-La-Zouch, EnglandMember since July 18, 2026
Excellent customer service and communication skillsAbility to manage high volumes of calls and enquiriesStrong organisational and time management skillsProblem-solving and conflict resolutionTeam coordination and dispatchingProfessional telephone and email communicationCash handling and point-of-sale experience
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Excellent customer service and communication skillsAbility to manage high volumes of calls and enquiriesStrong organisational and time management skillsProblem-solving and conflict resolutionTeam coordination and dispatching
About
Reliable and hardworking professional with over 15 years of experience in customer service and operational coordination. Proven ability to communicate effectively, manage high-pressure situations, and deliver excellent service standards. A proactive, organised individual with a strong work ethic and a consistent track record of reliability.
Experience
Telephonist & Dispatcher - Coalville Cabs Ltd - Coalville
(2011-01 - 2026-05)
Role ended due to redundancy
- Handled high volumes of inbound calls, accurately booking and scheduling taxi services
- Coordinated with a team of drivers to ensure jobs were completed efficiently and on time
- Delivered a consistently high standard of customer service, resolving issues and complaints professionally
- Liaised with local authorities and businesses regarding school transport contracts and private accounts
- Managed customer enquiries via both telephone and email
- Maintained organisation and accuracy in a fast-paced, high-pressure environment
Checkout Assistant - Tesco
(2006-04 - 2011-05)
- Provided friendly and efficient service to customers at the checkout
- Handled cash and card transactions accurately
- Assisted customers with queries and ensured a positive shopping experience
- Maintained a professional and approachable manner at all times
- Worked effectively as part of a team in a busy retail environment
Education
GCSE Level Education
Skills
Telephonist & Dispatcher
