Claire Faulkes

A highly competent and experienced supervisor with over 10 years of people management experience. Proven track record of delivering exceptional customer service and leading teams to achieve business objectives. An effective and motivated leader with a strong ability to develop, support, and inspire individuals to reach their full potential. Excellent communication, organisational, and problem-solving skills, with a commitment to maintaining high standards and driving continuous improvement.

Supervisor - Subway

(2016-09)

• Ensured all HR procedures were completed in accordance with Subway policies and company standards.
• Managed team rotas to ensure appropriate staffing levels were maintained at all times.
• Ensured all employees remained up to date with environmental, health and safety, and compliance requirements.
• Demonstrated a strong understanding of health and safety protocols and maintained a safe working environment.
• Led the recruitment, onboarding, training, and development of staff members.
• Managed stock ordering and inventory control, ensuring optimal stock levels were maintained while minimising waste.
• Held overall responsibility for the day-to-day operation and full functioning of the Subway branch.
• Consistently achieved top scores in monthly company brand-standard audits.
• Managed gross profit (GP) performance and consistently delivered results in line with budgeted targets.
• Drove sales growth through effective upselling strategies and staff training on efficient food preparation and customer service.
• Controlled labour costs in line with budgets while maintaining operational efficiency and service standards.
• Motivated and supervised team members to achieve individual and business performance goals.
• Delivered excellent customer service and resolved customer queries and complaints professionally and efficiently.

Team Member - BHS Café

(2001 - 2016-08)

• Maintained appropriate stock levels to ensure smooth day-to-day operations and product availability.
• Created and managed weekly staff rotas to ensure adequate staffing and operational efficiency.
• Conducted internal audits to ensure compliance with company standards, policies, and procedures.
• Completed end-of-day cash reconciliation and till balancing accurately.
• Maintained high standards of health and safety, ensuring compliance on every shift.
• Monitored and ensured completion of all required staff training, keeping records up to date.
• Delivered excellent customer service, providing a positive experience for all customers.
• Liaised effectively with senior management, providing updates on operational performance and business needs.
• Implemented and promoted new marketing campaigns and promotional activities within the café.
• Supported the daily running of the café, ensuring a clean, organised, and welcoming environment.
• Assisted in training and supporting team members to maintain high service and operational standards.
• Resolved customer enquiries and complaints professionally and efficiently.

GCSEs - English, Design, Mathematics, Geography, French