Claire Fishlock

I am currently a Senior Service Development Officer who is a confident, motivated, person-centred individual. Throughout my career I have always worked to support others and passionately strive to make a positive difference in their lives. I am a driven force that ensures that all are treated with dignity and respect to the highest standards.

Supporting this is significant experience in fundraising and maintaining financially sustainable services. I am also an experienced Dignity and Activities Services provider (and trainer) who has worked with T&W & Health Watch to deliver training to their inspectors along with activity support to coordinators throughout the region. I have a strong understanding of the care that is needed and how it should be delivered; always working with the approach of "How Would You Feel…".

Senior Wellbeing Development Officer - Age UK, Shropshire, Telford & Wrekin - Shrewsbury

(2021-09)

• Experienced in coordinating and delivering high-quality wellbeing services for older people (50+), including day-to-day service management and direct delivery where required. Skilled in contract negotiation, managing invoices and payments, maintaining GDPR-compliant client records, and ensuring providers hold appropriate indemnity cover.
• Strong background in fundraising and sustainability, working closely with Income Generation Teams to identify funding opportunities, contribute to successful funding bids, and collaborate with partner organisations to secure project funding. Experienced in supporting community groups with their own fundraising initiatives to strengthen long-term service delivery.
• Proven ability to engage communities through consultation events, focus groups, and surveys, ensuring client and stakeholder feedback informs service development. Skilled in promoting projects through websites, community networks, and stakeholder communications while providing regular updates to colleagues and partners.
• Experienced in partnership working with local councils, health services, and community organisations to build effective networks and enhance service provision.
• Strong project management skills, including monitoring budgets, evaluating outcomes, reporting to management and external agencies, risk assessment, and maintaining compliance standards. Confident in presenting data such as attendance figures, costs, feedback, case studies, and forecasts to support decision-making.
• Recruiting and supporting volunteers, mentoring junior colleagues, and deputising for managers when required, demonstrating leadership, reliability, and a collaborative approach

Activities Coordinator - Cheswardine Hall Nursing Home - Market Drayton

(2017-09 - 2021-08)

• Creating and developing resident led activity group sessions
• Organising activities for service users to include a wide and varied range of activities
• Organising fund raising activities such as raffles, fetes to support the residents care fund
• Liaising with outside agencies such as local schools, charities, local dance and theatre groups, churches, Alzheimer's and dementia groups
• Updating current practices
• Implementing new Life Biographies for residents
• Organising and risk assessing trips outside of the home
• Seeking and booking new entertainers and public speakers for the residents
• Researching new activities on current web sites
• Daily documentation on all residents' participation in activities
• Creating memory boxes for residents
• Organising dance and coffee afternoons
• Creating a regular newsletter
• Writing a weekly activities schedule for all to view ensuring that it was very much Resident Lead
• Liaising with care staff on activities
• Working with volunteers to provide activities
• Arranging library collections for our residents to include talking and Braille books
• Arranging and leading regular fundraising events throughout the year, to raise funds

Activities & Dignity Manager - Beaumaris Court Nursing Home - Newport

(2014-11 - 2016-12)

Activities Coordinator - Beaumaris Court Nursing Home - Newport

(2013-11 - 2014-11)

Activities & Dignity Manager - Myford House Nursing Home - Telford

(2010-12 - 2013-11)

Activities Coordinator - Myford House Nursing Home - Telford

(2008 - 2010)

Care Assistant (Nights) - Myford House Nursing Home - Telford

(2007 - 2008)

Activities Coordinator (p/t) - Jubilee Villa - Shawbury

(2008 - 2010)

After School Club Assistant - Crudgington County Primary School - Telford

(2005 - 2008)

Career Break

(1997 - 2005)

I chose to stay at home to care for my son during his early years

Care Assistant - Ty Coch Nursing Home - Cardiff

(1992 - 1997)

Secretary/Sales Office Assistant - Almonds Conservatories - Cardiff

(1990 - 1992)

Receptionist/Telephonist - Awards International - Pontypridd

(1989 - 1990)

Online training courses (2021 - 2026)

Implementing & Training Dignity in a Care Setting (2011)

Training Activities within the Care Settings (2011)

NCFE Provision of Activities In A Care Setting – Level 2 (2011)

Care of the Elderly – NVQ Level 2 (2008)

Diploma in Interior Design - Interior Design (2002)

CSE - English, RE, Home Economics, History (1986)