Career History
February 2025 – Senior Commercial Contract Delivery Manager, Microsoft
Commercial Lead for the second generation of the Met Office Supercomputer Programme.
- Leading the end-to-end commercial process for delivering Microsoft’s proposal for cloud, AI and supercomputing services to contractual milestones.
- Restructuring our £1.2bn contract within UK Public Contracts Regulation, building on lessons learned from first generation.
- Building new partner network to deliver enhanced performance within public contract supply chain framework.
2021-2024 VP Sales, Key Account Manager, Ericsson UK and Ireland
Led the Customer Team for MBNL, a JV for EE and 3UK, delivering Managed Service Operations and OSS for over 70% UK mobile network.
- Accountable and responsible for the Business Plan, P&L and financial reporting for £600m+ in a quarterly cadence in line with Ericsson’s accounting practice.
- Led a team of 5 Account Directors/Managers and customer team, driving performance through operations, digital transformation, customer engagement, security and risk management.
- Led transformation from on-prem legacy to cloud, data driven operations. Navigated multiple risks and hit my financial targets.
- Managed complex stakeholder relationships across internal and external parties, implementing customer satisfaction measures to enhance our relationships.
- Pioneered entry into new markets (Neutral Host and TowerCo), leading market research, strategy development, and execution.
- Member of Ericsson UK and Ireland Leadership Team, contributing to business strategy and market positioning.
- Recognized for outstanding performance, my team won 3 of 7 awards at 2023 UK Annual Sales Meeting and Key Contributor award in 2021.
2017 – 2021 Key Account Manager, Red Bee Media (part of Ericsson)
Managed strategic customer engagements for the BBC’s global broadcast services, reaching 500M+ viewers with 99.999% uptime.
- Led the Customer Team for the BBC account, covering value chain of cloud-based broadcast Managed Services
- Delivered transformation to a fully redundant, digital, cloud operation.
- Drove business development, building new business and customer propositions across multiple Business Units.
- Attended and chaired governance from working level to C-Suite, managed complex Stakeholder network.
- Challenged and supported the Customer Team to deliver our contracts, leading an open culture and improving the working relationships, including hosting joint events, celebrating success and joint training programmes.
- Built Innovation partnerships and established EU collaborative research programme for 5G broadcasting.
2013 – 2017 Project and Programme Manager, Red Bee Media (part of Ericsson)
Directed operational and strategic technology programmes for major broadcasters.
- Built secure, resilient, integrated workflows using cloud and API component based architectures for Disney.
- Led BT Sport launch for Media Management workstreams and managed 50+ BAU DevOps projects for UKTV.
- Coordinated security accreditations for BBC and Disney.
2011 - 2013 Cressbed Consulting
I set up a consulting business focused on digital innovation and research:
- Business Planning for a new video archive business for Firehorse ARC in Beirut, Lebanon.
- Writer and speaker for EU collaborative programme, PRESTO, around film and video archives in Amsterdam
- Research Assessor on the European Commission Framework programme for Archive Media in Brussels.
- Writer, The Commercial Trade in AV Archive (Screen Digest, now Omdia) – The first in depth valuation and analyses of the global archive market. In association with FIAT/IFTA and FOCAL International.
2008 – 2011 Co-Founder and Operations Director, Aframe
Co-founded this early cloud media management and archive solution.
- Secured investment, established Sunderland office and won early contracts with BBC and Bridgeman Art Library.
- Developed solutions for metadata management and digital asset workflows.
- Won Smarta Innovation Award and Bully Award (2009).
