Claire Kempton

A multi-skilled HR professional with over 10 years' experience within both bottom up and top-down strategic models. Extensive knowledge of creating and implementing working practices, full recruitment cycle, employee relations, employee engagement, data analysis and reporting. A creative and forward thinker, adept at adding value and delivering results with a genuine passion for taking ownership and delivering results exceeding all expectations.

Successfully improving the companies eNPS score from -12 to 32 in the space of 6 months. Improved employee engagement by 60% by creating a culture of trust and encouraging positive relationships between leadership, management and employees. A confident, professional and outgoing personality enables me to build relationships with both internal & external stakeholders across all levels quickly and effectively.

People Manager / Commercial Development Manager at Legs Eleven Limited (2023-03 – 2024-11)

• Supporting managers and directors to enhance the skills, performance and relationship with employees by managing performance using 360 feedback reviews, performance management, training & development practices
• Responsible for allocating and managing the budget for the employee wellness, benefits, recruitment, training, L&D and various other events throughout the calendar year
• Introduced new benefits and initiatives to help improve the package for employees
• Planning and conducting various learning and development workshops to enhance the skills of the leadership and managers within the business
• Responsible for the full recruitment process – Creating adverts, sourcing potential candidates, creating job descriptions, interviewing and creating guidelines to help managers with the next step of the interview process
• Monthly reports to update the team at Leadership meetings
• Understanding the differences between the UK and Ireland in terms of recruitment, contracts, holidays etc
• Supporting managers in dealing with difficult situations and conversations
• Supporting the expansion of new territories and acquire new venues to host our events
• Reaching out to potential corporate clients, using various systems and sources, creating a long lasting partnership to ensure events are exceptional and building a strong client portfolio
• Creating processes and procedures to enhance the customer experience
• Project managing each event from start to finish
• Attending events to mingle and drum up some more business
• Supporting the marketing team in designing promotional material for our mailers and our website
• Training, inbound & outbound new team members to ensure they hit the ground running, including sales process, reporting, creating contracts, and understanding the difference in different markets as business operates world wide

Employee Experience Specialist at Evotix Ltd (2020-03 – 2022-02)

• Led all global operational activity by building and maintaining key relationships across the business to ensure the successful delivery of the entire employee experience
• Worked closely with Business Partners and other specialist areas to ensure resource and support is in place to support the manager/employee relationship
• Coached and advised managers, providing robust challenges through all elements of the employee lifecycle, developing skills, knowledge and confidence to encourage and affect the necessary change to deliver the desired business outcomes
• Created, designed and produced an employee experience journey map, enhancing and improving on every touch point, from recruitment through to off boarding
• Event management for company away days, kick offs and leadership programmes
• Gathering, analysing and reporting on all data to discover and change behaviours leading to absenteeism, sickness and staff turnover
• Supporting the introduction of a new HR system (Bamboo HR) then managed system to ensure all employee details were accurate and up to date
• Responsible for ensuring staff turnover was low, by researching and introducing new benefits, personal & professional training courses and new intuitive systems
• Facilitated and managed all pre and future training programmes, modules to ensure staff development
• Instrumental in driving the new company values and culture, ensuring all employees lived by these enhancing both their and their customers experience

HR Manager at Unique Occasion Events (2016-01 – 2020-03)

• Support manager in creating job descriptions/adverts conveying our values, culture, expectations and ensuring company is represented in a creative and engaging way
• Responsible for the entire recruitment cycle including identifying and approaching potential candidates, liaising with agencies as well as in-house advertisement to ensure we have best candidates for roles
• Worked with business partners on the design & execution of graduate programmes and internships
• Responsible for all communications, interpretation and upkeep of employee handbook, employee directory, organisation chart and all other company policies
• Processed starters and leavers including the management of onboarding documentation, carrying out background checks and amending our systems
• Managed HR inbox, advising employees and managers all matters relating to employee relations, benefits and event details
• Supported finance with various financial tasks including payroll, salary benchmarking, POs & creating agency invoices
• Produced Monthly and ad hoc reports, data analysis for Leadership team and the People Consultant team
• Co-ordinated marketing events for wedding fayres
• Managed and created content for the company intranet page relevant webpages up to date

Office manager at Custom Made Kitchens & Bathrooms (2010-02 – 2016-11)

• Responsible for developing office communication protocols, streamlining administrative office procedures, inventory control
• Responsible for sales team supervision, running morning sessions to ensure staff are aware of any updates regarding products/offers
• Instrumental in ensuring sales quote achieved by creating and promoting products due to current & future market trends
• Supervised and trained staff on all new products, sales techniques, customer experience and supported them in defining a clear career pathway
• Implemented systems to save time and money and improve staff retention
• Assisted and advised customers on their kitchen and bathroom projects, often finalising and upselling deals to maximise the customer experience and also the company's profits

HNC in Business management

Emotional Intelligence