Claire Sheppard

Transport and Logistics

Talent

TewkesburyMember since July 11, 2026

Customer Service

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Customer Service

About

I'm easy to get along with and very pro active. I have very good communication skills along with excellent typing skills. I find I am able to work well as part of a team as well as working alone. I think of myself as an organised person at work and home.

Experience

Transport and Logistics - Horizon Mobility Ltd - Tewkesbury

(2025-05)

Started as customer service advisor and moved to transport and logistics.

To arrange all delivery and collections on to routes keeping within driver hours.
Enter driving data for all drivers on to log.
Make note of any damages on products arriving back into warehouse.
To provide customer service over the telephone, dealing with enquiries and complaints.
To reply to incoming emails from customers.
To raise order paper work and invoices.
To follow up on all queries and complaints.

Customer Service Manager - Bruce Cole Limited t/a DHL eCommerce UK - Tewkesbury, Gloucestershire

(2015-12 - 2025-05)

Employment ended due to redundancy.

To provide customer service over the telephone, dealing with tracking enquiries and complaints.
To reply to incoming emails from senders.
To run daily reports and advise customers of any issues found on their shipments.
To follow up on all queries and complaints.
Daily use of Microsoft programs, word and excel.

Waitress - Tewkesbury Park Hotel - Gloucestershire

(2023-01 - 2023-12)

Served food
Checked on diners and guests frequently
Took and memorized orders
Cleared tables
Processed transactions
Cleaned and sanitized dining room and restaurant
Handled a high volume of customers regularly
Greeted diners

Sales Assistant - Twyning Village Stores

(2013-09 - 2015-12)

To provide front line customer service
To serve customers and take payments in cash and via the card system
To restock the store
To close down the till systems at the end of trading
To cash up all of the tills and balance them
To empty the cash machine
To secure all cash in the safe securely
To ensure the store is clean and tidy for the next day
To set the alarm and securely lock the premises

Administrator - Battery Megastore

(2009-01 - 2011-12)

To provide customer service over the telephone, dealing with orders and complaints.
To take orders from customers
To serve customers in the warehouse shop
To take payments for all orders with Sage Pay system
To print internet orders and the correct postage labels for the couriers

Bar Staff - The Bell Hotel

(2009-04 - 2010-01)

Also some kitchen porter experience due to covering other peoples shifts

To take food and drink orders
To input the order on to the till system and to take payment
To serve drinks behind the bar and serve food and drink to the tables in the restaurant and bar area
To restock and close down the bar at the end of the shift and ensuring all areas are clean and tidy

Warehouse Administrator - Beta Cable

(2008-05 - 2008-09)

To create picking lists for the warehouse depending on the orders we received
To create all dispatch notes for any products leaving the premises
To input all the data on to the system correctly
To ensure all of the stock levels were kept accurate on the computer system
To ensure production of the products were running on time
To liaise with some delivery companies to arrange certain deliveries depending on the quantity
To file paper work and give to the correct department
To communicate with companies abroad via e-mail to arrange orders and deliveries

Administrator - Bensons

(2005-01 - 2008-09)