Clare Ellis

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. With a wealth of experience in processing, quality, and excellent customer service.

Customer service advisor - Coventry Building Society - Coventry, UK

(1999-10 - 2026-06)

• Enhanced brand loyalty, provided excellent service at all times.
• Improved customer satisfaction by promptly addressing queries and complaints.
• Recorded and processed customer data accurately.
• Managed high-volume customer queries simultaneously through effective multitasking.
• Transferred customer calls to respective department or personnel to address specific issues.
• Adhered strictly to policies and procedures for continued company compliance.

GCSEs - All GCSE's inc. Maths & English - Finham School

NVQ Level 2 - Travel and Tourism - Stratford College