Clare Gosney
Experienced and reliable customer service professional with over 20 years in call centre, administration, and customer facing roles
About
Experienced and reliable customer service professional with over 20 years in call centre, administration, and customer facing roles. Highly skilled in communication, problems solving, and working under pressure in fast paced environments. Quick to learn new systems and processes, with a strong background in Microsoft Office. Adaptable and versatile, with additional experience across hospitality, retail, and travel sectors.
Experience
Job Seeker - Currently doing a civil service course
Currently doing a civil service course to help me into work whilst actively seeking new opportunities.
Waitress - The White Swan, Dinnington - Dinnington
(2026-01 - 2026-02)
Reason for leaving - Unable to work on my feet for 9 hours continuously due to my hip replacement.
- Welcomed and seated customers in a friendly manner
- Took and served food and drink orders efficiently
- Handled cash and card payments
- Maintained cleanliness and organisation of tables
Customer Service Advisor - DXC, Silverlink - Silverlink
(2025-09 - 2025-12)
Reason for leaving - Was not given adequate equipment to be able to do my job
- Handled inbound customer enquiries regarding loans
- Processed payments and payment holidays
- Provided settlement figures and account information
- Managed and escalated customer complaints
CV Resourcer Consultant - Staff Power, Silverlink - Silverlink
(2024-01 - 2024-05)
Reason for leaving – required hip replacement, I had my replacement in the December and worked on my physio. I am fully recovered now.
- Screened CVs and registered candidates
- Conducted telephone and face-to-face interviews
- Managed payroll details and administrative tasks
Factory Operative - Barbour & Sons - Jarrow
(2023-07 - 2024-01)
- Picked and packed orders using handheld systems
- Operated warehouse equipment including pump trucks
- Ensured accuracy and efficiency in order fulfilment
Alarm Receiving Ambassador - Verisure - Newcastle
(2022-10 - 2023-06)
- Responded to live alarm activations
- Conducted remote camera checks
- Contacted emergency services and keyholders
- Maintained detailed and accurate reports
Office Administrator / Call Handler (Nightshift) - Tructyre, Fleet Management Ltd - Gateshead
(2022-09 - 2023-09)
- Managed urgent fleet service calls
- Dispatched technicians and verified service details
- Processed invoicing and liaised with depots
National Call Handler - Tructyre Fleet Management Ltd
(2019-11 - 2022-09)
- Handled incoming calls from drivers and fleet companies
- Coordinated breakdown assistance and technician dispatch
Operations Administrator - Tructyre Fleet Management Ltd
(2019-01 - 2019-11)
- Managed job card invoicing
- Supported communication between depots and Michelin
- Assisted with regional call handling
Booking Coordinator - Vertu Motors - Gateshead
(2014-03 - 2019-01)
- Scheduled vehicle services, MOTs, and repairs
- Coordinated bookings with service departments
Education
GCSEs - Ponteland High School
Diploma - Beauty Therapy - South Tyneside College
Diploma - Business Administration - Newcastle College
