Clare Hawkes

An experienced empathetic trauma informed support worker, with over 20 years' experience of supporting both vulnerable adults and young people with complex needs, working with offending behaviour, alcohol misuse, substance abuse, addictions, severe mental health conditions and homelessness, using a trauma informed approach support and a good understanding of ACES. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths. Secretary offering excellent communication, planning and prioritization skills.

Proven track record in organizing schedules, handling correspondence, and maintaining records.

Compliance/Audit Chief of staff - TIFA LIFE

(2025-08)

Relief Staff - New Directions

(2026)

Project Worker – Bank Relief - YMCA

(2025 - 2026)

Bank Relief A&E - Morriston Hospital

Bank Relief - TY Olwen Hospice

Service Provider - Cat Sitting Services

(2025)

Lung Cancer Tracker/Secretary - Morriston Hospital

(2021)

• Cancer Pathway - Maintain accurate and up-to-date records for all patients on cancer pathways, ensuring compliance with national cancer waiting time targets.
• Data Coordination - Input, track, and validate patient data on systems in a timely manner.
• Clinical Correspondence: Type and distribute clinic letters, diagnostic reports, and treatment summaries, ensuring accuracy and adherence to confidentiality and information governance policies.
• Communication: Act as the key administrative point of contact for consultants, specialist nurses, and other healthcare professionals within the cancer services team.
• Patient Support: Provide compassionate, confidential assistance to patients and their families regarding appointments, results, and treatment progress, signposting to appropriate support services when needed.
• Performance and Quality: Assist with data validation and reporting to support monthly cancer performance submissions and audits.
• Service Improvement: Contribute to streamlining administrative processes to reduce pathway delays and improve patient experience.

Support Worker - Dewis Ltd

(2021 - 2026)

Key working a caseload of clients across, work autonomously and manage my own schedule. Work proactively to achieve positive outcomes and goals outlined by individuals, by using a creative approach tailored to each person's needs. Supporting a range of complex of needs, including housing crisis, substance misuse, complex mental health, ACEs, offending behaviour etc.

Work with a trauma informed approach and in a physiologically informed environment and demonstrate my understanding of ACES. Relationship building and partnership working skills, by promoting the service and working closely with relevant local agencies such as the local authority, specialist charities, education and training providers, probation, social services, and housing provisions etc. Compliance & qualities control.

Relief Staff - Dewis Ltd

(2017 - 2019)

PA Support Executive - Acorn Aesthetics

(2017 - 2023)

Personal Assistant to an Aesthetic Consultant. Support to provide after care and information regarding treatments. All aspects of PA work, organising diaries, appointments both personally & professionally.

Front of House/Rents Advisor - Tai Tarian

(2015 - 2019)

To take a proactive approach to assisting and advising current and former tenants in all matters relating to Housing Benefit and Universal Credit. This will include liaison with the Housing Benefit section and the Department for Work and Pensions. Providing assistance to tenants to make and maintain Housing Benefit and Universal Credit claims.

To ensure that tenants have access to welfare rights and money management advice services as required. Close liaison with these agencies will then be required. To offer tenants debt counselling and benefits advice and identify tenants who need support and assistance from the Council's Tenancy Support Unit, or other support agencies as appropriate.

Casual Relief Worker – Support Worker - New Directions Agency

(2014 - 2017)

Support worker in homeless hostels, residential settings for vulnerable adults/ young people/children. To include Hillside secure unit.

Healthcare Support Worker - Singleton Hospital

(2012 - 2014)

• Supporting unwell patients to move around using walking aids.
• Monitoring patients and performing basic health checks.
• Making patients feel comfortable.
• Washing and dressing patients.
• Serving meals and helping to feed patients.

Sheltered Complex Officer - Coastal Housing

(2010 - 2012)

Provide day-to-day support and assistance to residents living in sheltered or supported housing, promoting independence, wellbeing, and safety. Working in a sheltered complex of 90 flats over 55's. Answering life lines attending to emergency calls dealing with emergency situations. To provide safety and support to the residents residing in the complex.

• Conduct regular welfare checks and respond promptly to emergency calls or concerns raised by tenants.
• Maintain accurate records of resident contact, support plans, incidents, and repairs using housing management systems.
• Liaise with maintenance teams, contractors, social services, and healthcare professionals to ensure tenants' needs are met effectively.
• Organize and encourage social activities and community engagement initiatives to reduce isolation and enhance quality of life.
• Ensure compliance with safeguarding, equality, and data protection policies at all times.
• Manage tenancy-related administration such as void checks, sign-ups, and arrears follow-up in collaboration with housing officers.
• Support the smooth running of the scheme, including security, health and safety checks, and building inspections.

Young Offender Project Worker - Dewis

(2007 - 2010)

Delivering a high quality of care/support to people with complex and high needs. Empowering individuals to make informed decisions. Providing emotional support. Work with Multi-disciplinary agencies to ascertain the best outcomes in a positive way for individuals. Complete Risk Assessments and support plans.

PA Salon / Training School Manager - Flawless

(2000 - 2007)

Overseeing all aspects of a salon's daily operations, including hiring and training staff, managing inventory, scheduling appointments, ensuring client satisfaction, maintaining cleanliness, and overseeing the work of beauty therapist all while adhering to health and safety regulations.

PA to Aesthetic Consultant - Renew U

(1995 - 2000)

Personal Assistant to an Aesthetic Consultant. Support to provide after care and information regarding treatments. All aspects of PA work, organising diaries, appointments both personally & professionally.

Diploma - Business Management - Neath Port Talbot College (1991 - 1992)

Health & Social Care Levels 1&2 - Social Care Registered (1992 - 1993)