Client Operations Director at Golin Ketchum Ltd UK (2024-06 – Present)
- Client Operations Director on P&G, Samsung and Mars, Adobe, New Business.
- Leading project management operations in the UK for Ketchum.
- Developed and implemented a new process for Creative/Production/Design.
- Project Management Lead on P&G, Samsung and Mars, Adobe, New Business.
- Project Management Lead corporate/influencer/consumer events and celebrity shoots.
- Overseeing/management client fee forecasts.
- Developed new ways of working and process for P&G adhering to Stewardship.
- New process for resourcing launched September 2024.
- Resourcing entire UK agency
- New process for Influencer and Social work streams completed April 2025.
- Part of SLT of UK.
Creative Operations Director UK & EMEA at Edelman (2021-08 – 2024-03)
- Developed and implemented a company-wide process for Integrated Solutions, resulting in a 50% increase in department revenue within the first month and decreasing overservice by 25% in the first 6 months.
- Worked with Senior Project Managers on clients such as DP World, Unilever, HP, Microsoft and Shell to implement processes to streamline delivery and scoping.
- Oversee the end-to-end workflow of integrated solutions, managing a team and addressing challenges.
- Solving resourcing issues with the Resource Director.
- Successfully navigated senior management through the process, overcoming initial resistance and establishing a successful three year track record.
- Provide strategic analysis and reporting to the Ops team (CEO, COO, and CFO, CCO).
- Collaborate closely with the Chief Creative Officer (CCO) and Executive Creative Director (ECD) on HR issues, business plans, staff plans, budgets, salary increases, and strategic staffing plans.
- Appointed to cover EMEA in July 2023 – supporting LATAM 2024.
- Provided Mental Health First Aid to the department and Agency.
Creative Operations Manager at Edelman (2019-04 – 2021-08)
Managed all operational processes within the department, including HR issues, business plans, staff plans, and salary increases. Provided full support to CCO EMEA and Head of Digital.
Assistant to Chief Finance Officer, Chief Operations Officer and HR Director at AMV BBDO (2018-05 – 2019-04)
- Provided comprehensive assistance to the CFO, COO, and HR Director on many projects.
- Partnered with the agency's IT department to implement new systems and processes, improving efficiency.
Founder and Managing Director at Medden Website Design (2006-04 – 2018-04)
- Established and operated a successful web design business.
- Developed custom Drupal modules and implemented e-commerce and content management systems for clients worldwide.
- Conducted social media campaigns, provided analytics reports, and maintained websites for global clients.
