Resident host at Apo the Holloway (2025-09 – Present)
This is a front desk based role main responsibilities include parcel/ post management. Move in / Out process bill set ups., events planning then running them this includes getting the stock, arranging entertainment then post inventory. Apartment inspections via inventory hive, mid term inspections, home views correspondence with residents and potential tenants.
Tours of apartments and breakdowns to gain more move ins, logging maintenance as well as cleans needed in apartments. Training new starters on systems. Fob distribution for contractors.
Bar Staff at Bill's Restaurants (2025-04 – 2026-05)
- Adapt to Deliveroo integration, expanding service reach and improving customer satisfaction alongside invoice checks.
- Streamlined bar set-up and closing routines, ensuring efficient transitions and consistent service quality throughout shifts.
- Maintained accurate stock rotation and dating of beverages, supporting compliance with safety standards and minimising waste and adding any into comtrex on a closing shift
- Assisted colleagues during peak periods, promoting a collaborative environment and steady customer flow.
- Welcomed guests warmly, fostering a positive atmosphere and encouraging repeat visits.
Travel Break (2024-06 – 2025-04)
- Managed travel logistics across Europe, improving resource use and adaptability.
- Enhanced cultural understanding through diverse European experiences.
- Optimized itineraries, achieving efficient time management in dynamic settings.
- Engaged with local communities and partners to foster cultural understanding and build meaningful connections abroad.
Assistant General Manager at Sandbox VR (2023-09 – 2024-05)
- Oversee rota creation and P&L analysis for robotic bartender, enhancing efficiency and accuracy.
- Manage wet drinks stock, ensuring optimal levels and timely orders to support operations.
- Conduct hiring and disciplinary actions, fostering a positive and productive team environment.
- Lead shift briefings and operations, maintaining smooth and effective daily functions.
- Support corporate events and marketing plans, contributing to increased brand visibility.
- Enhanced robotic bartender menu offerings, introducing new options and ensuring maintenance for improved guest experience
Deputy Manager at Bundobust (2023-04 – 2023-08)
- Plan and optimise daily rotas, enhancing operational efficiency.
- Manage bar operations, applying extensive cocktail expertise.
- Drive improvements in financials, safety, and service quality.
- Oversee procurement and supplier relations, ensuring stock accuracy.
- Coordinated cross-functional teams to ensure seamless daily operations, supporting consistent service quality and team cohesion.
General Manager at Boom Battle Bar (2022-09 – 2023-04)
- Led sales and service, boosting customer satisfaction and loyalty.
- Directed recruitment and reviews, enhancing team efficiency.
- Managed stock and venue, ensuring seamless operations.
- Handled P&L and labour forecasts, optimising financial outcomes.
- Resolved bookings and complaints, improving guest retention.
- Analysed weekly P&L reports to inform operational decisions, supporting steady financial performance and cost control.
Assistant General Manager at bodega bar and cantina (2020-10 – 2022-09)
- Oversaw FOH operations, boosting staff morale via regular 1-to-1 meetings.
- Created rotas and managed stock, optimising resource use.
- Introduced revenue strategies, achieving measurable financial growth.
- Finalised payroll and audits, ensuring compliance and accuracy.
- Expanded customer base through strategic social media campaigns.
Store Manager at Costa Coffee (2017-01 – 2020-10)
- Led service shifts, trained staff, ensured high standards, improved customer satisfaction.
- Managed stock, optimised orders, maintained financial controls, enhanced operational efficiency.
- Handled money securely, maintained safety protocols, contributed to financial accuracy.
- Implemented cleaning standards, maintained service quality, ensured compliance.
- Upsold effectively, achieved sales targets, improved revenue through customer engagement.
Customer Service Assistant at Lidl (2014-01 – 2016-12)
- Managed stock and store floor, enhancing operational efficiency and customer satisfaction.
- Operated tills and provided excellent customer service, improving transaction accuracy.
- Handled bakery cashing up, ensuring precise financial records and accountability.
- Implemented stock rotation procedures, reducing waste and maintaining product quality.
- Monitored inventory levels and replenished shelves promptly, ensuring continuous product availability and well-organised displays.
- Resolved customer queries efficiently at the till, contributing to marked improvements in overall shopper satisfaction.
Sports Coach at Calmore Junior School (2012-10 – 2014-01)
- Created session plans for various sporting activities.
- Ran sessions alongside college colleagues within a few schools in the local area.
- Taught children aged between 6-12 years of age twice a week.
- Helped run a healthy fitness and lifestyle day for the pupils.
