Community Manager at The Factory (2025-09 – 2026-06)
- Managed the day-to-day operations of a 120+ member creative community, overseeing multiple projects, operational priorities and stakeholder relationships simultaneously.
- Coordinated events and community initiatives from concept through to delivery, managing timelines, logistics, suppliers and communications.
- Worked closely with clients, contractors, creatives and leadership to deliver projects on time while maintaining a premium member experience.
- Provided executive-level support to the CEO, coordinating travel, administration, research, business initiatives and ad hoc strategic projects.
- Partnered with senior leadership to optimise operations, introducing workflow improvements and more efficient business processes across the organisation.
- Supported the development of new digital products by coordinating app development projects between leadership and external developers.
- Led the refresh of company branding, member resources and operational documentation to create a more cohesive brand experience.
- Played a key role in launching a new workspace, coordinating operational setup, branding, documentation and member experience.
- Increased occupancy from 84% to 95%, contributed to a $30K revenue increase in the first month and grew private office revenue by $7K within two months.
- Produced operational reports and tracked occupancy, membership and revenue data to support strategic business decisions.
Community Operations Associate at Runway East (2025-03 – 2025-05)
- Planned and delivered multiple monthly events, coordinating suppliers, logistics, communications and on-the-day execution.
- Managed relationships between members, contractors and internal teams, ensuring projects remained organised and on schedule.
- Coordinated member onboarding, office moves and operational logistics, delivering a seamless customer experience.
- Managed competing priorities in a fast-paced environment while maintaining consistently high operational standards.
- Built strong relationships with members, anticipating needs and delivering proactive support.
Medical Receptionist at Q Dermatology (2024-11 – 2025-03)
- Managed high-volume scheduling and clinic operations with discretion, professionalism and empathy.
- Coordinated with external providers and maintained strict confidentiality, demonstrating trust, organisation and attention to detail.
Optical Assistant at Jimmy Fairly (2024-04 – 2024-11)
- Cultivated trust with high-value customers by creating a welcoming, professional and inclusive in-store environment.
- Managed influencer partnerships and in-store visits, ensuring exceptional experiences for both brand ambassadors and their audiences.
Customer Experience Manager at McDonald's (2020-09 – 2024-02)
Progressed from Crew to Shift Manager to Customer Experience Manager
- Developed high performing, detailed rosters that consistently achieved targets and were met with praise from supervisors. Managed requests from Crew to suit their lifestyles and relationships.
- Earned praise for providing exceptional customer service, ensuring a positive dining experience, all while remaining calm during periods of high volume.
- Swiftly and successfully resolved conflict resulting in customer satisfaction.
- Motivated and managed a large team, allocating tasks while maintaining high morale and amazing customer experience.
- Learnt how to maintain stock levels, order new stock and communicate with third-party vendors such as courier services, tradespeople, head office employees and logistics managers.
- Promoted, trained, and developed Crew into Crew Coaches. Teaching them leadership and responsibility through running specific training sessions.
