Monika Е

HR Professional with an MSc in International Management and a dedicated focus on Human Resources. Proven track record in recruitment, administrative compliance, and cross-functional team collaboration. Committed to driving organizational excellence through employee engagement, cultural alignment, and process optimization.

Eager to leverage a strong background in recruitment and clinical administration to contribute to the high-performance culture at Volvo Group. Known for adaptability, problem-solving, and maintaining composure under pressure. Fluent in English, Serbian, and Bulgarian, with a genuine commitment to fostering positive workplace culture and continuous improvement.

Human Resources Specialist (Remote) - Her Gym (European Franchise) - Remote

(2024-01)

• Played a pivotal role in the expansion of the franchise by designing and implementing efficient HR processes, resulting in measurable business growth.
• Actively collaborate with regional offices in Cyprus to align local operations with broader organizational goals.
• Successfully manage HR functions remotely, demonstrating high-level self-discipline, time management, and the ability to maintain organizational standards across borders.
• Currently operating in a flexible remote capacity; transitioning to full-time onsite availability effective September 2026.

Medical Secretary - Clinic-All Services

(2023-05 - 2023-11)

Supported clinical and administrative operations to ensure efficient patient care.

• Managed appointment scheduling, referrals, and medical record maintenance.
• Processed invoices and handled confidential patient data in compliance with GDPR.
• Collaborated with multidisciplinary teams to improve administrative workflows.

Recruitment Consultant (Serbian Market) - Pertemps Recruitment / Sedgwick

(2021-01 - 2022-12)

• Recruited and screened candidates for client Philips, ensuring strong cultural and role fit.
• Supported onboarding processes and maintained candidate databases.
• Managed communication between clients and candidates to ensure successful placements.

Customer Service Advisor (Serbian Market) - Arvato

(2020-01 - 2021-12)

• Delivered high-quality customer support via phone and email for multinational clients.
• Resolved complex queries, ensuring satisfaction and retention.
• Maintained accurate records and contributed to process improvements.

Marketing Research Agent - Kudos Research

(2020-04 - 2020-06)

• Conducted market research and analysed data to identify trends and consumer insights.
• Reported on findings to support strategic decision-making.

Quality Assessor - Veeve - London

(2019-01 - 2020-12)

• Inspected residential properties across London to ensure compliance with quality standards.
• Documented and reported maintenance or damage issues for resolution.

Carer - Agudas Israel Housing Association

(2017-01 - 2018-12)

• Delivered personal care and emotional support to clients, ensuring their well-being.
• Managed appointments, medication schedules, and mobility assistance.

Private Nanny - Self-Employed

(2016-01 - 2017-12)

• Provided childcare for a 3-year-old, focusing on education, development, and language learning.

MSc - International Management (Human Resources Specialization) - University of Bolton / Regent College (2021-01 - 2022-12)

BA - Southern Slavic Literature & Studies - University SS. Cyril and Methodius (2014-01 - 2017-12)