Claudia Tb

Multilingual customer service professional with experience in property management, hospitality, and guest experience. Passionate about delivering exceptional service, solving problems efficiently, and creating positive customer experiences. Highly organised, adaptable, and confident working in fast-paced, customer-focused environments.

Airbnb Co-Host / Property Manager - Self-Employed

(2023-01)

• Manage the day-to-day operations of short-term rental properties, ensuring a seamless guest experience from booking to check-out.
• Create and optimise Airbnb listings with engaging descriptions, pricing strategies, and calendar management to maximise occupancy.
• Coordinate guest communication, check-ins, check-outs, cleaning schedules, and maintenance requests.
• Conduct property inspections and inventory checks to maintain high hospitality standards.
• Liaise with property owners and provide recommendations to improve guest satisfaction and operational performance.
• Resolve guest enquiries quickly and professionally, maintaining excellent service throughout every stay.

Inventory Clerk - Viewber

(2025-06 - 2026-07)

• Carry out professional property visits and detailed inventory inspections.
• Produce accurate condition reports supported by photographic evidence.
• Identify maintenance issues and report findings within required deadlines.
• Work independently while maintaining a high level of accuracy and attention to detail.

Property Manager - BRE Properties

(2025-11 - 2026-03)

• Managed the daily operations of residential properties, ensuring excellent service for landlords and tenants.
• Coordinated maintenance, repairs, and contractor schedules from quotation to completion.
• Responded to tenant enquiries and resolved operational issues efficiently.
• Assisted with property inspections, tenancy administration, and compliance requirements.
• Monitored contractor performance and supported cost-effective property management.

Assistant Property Manager - London SE Holdings

(2022-01 - 2025-01)

• Conducted property inspections, including check-ins and check-outs.
• Coordinated contractors and monitored maintenance works.
• Managed property listings across Airbnb, Booking.com, OpenRent, Rightmove, and Zoopla.
• Responded to enquiries from tenants, landlords, and guests via phone and email.
• Maintained accurate records and supported the day-to-day administration of residential properties.

Barista / Shop Assistant - Prezzemolo & Vitale

(2021-04 - 2021-09)

• Delivered friendly and efficient customer service in a busy retail environment.
• Prepared beverages and supported daily shop operations.
• Maintained high standards of cleanliness, stock presentation, and customer satisfaction.
• Worked effectively within a fast-paced team to ensure an excellent customer experience.

Bachelor's Degree - Second Language Learning - International Languages School