Cliff Cruz

Detail-oriented IT Professional with experience in quality testing, data management, business process improvement, network administration, and IT operations. Skilled in translating business requirements into technical solutions and ensuring reliable system performance.

Business Analyst at Indra Philippines, Inc. (2022-09 – 2024-12)

• Gathered, analyzed, and documented business requirements through stakeholder engagement.
• Translated business needs into functional specifications and clear process flows.
• Identified inefficiencies and proposed process improvements to optimize operations.
• Collaborated with project managers and technical teams to ensure alignment on scope and deliverables.
• Supported and performed testing phases by validating requirements and assisting with user acceptance testing (UAT).
• Provided ongoing support for implemented solutions to ensure business objectives were met.

Programmer Analyst –Junior Assistant Manager (JAM) at Metropolitan Bank & Trust Company (2019-12 – 2021-12)

• Supported, maintained, and delivered enhancements to existing application functionalities and service catalogue requests.
• Ensured production application stability within established service level agreements and coordinated with vendors when required.
• Resolved business issues and application incidents by investigating, analyzing, and implementing effective solutions.
• Performed troubleshooting to address application errors and restore functionality.
• Analyzed and interpreted project requirements to align with business objectives.
• Executed development tasks, conducted unit testing, verified results, prepared documentation, delivered status reports, and supported project activities.
• Raised request tickets and assisted in environment setup across SIT, UAT, and PROD.
• Prepared installation, deployment, and query execution procedures to support smooth operations.

Management Trainee at Metropolitan Bank & Trust Company (2019-05 – 2019-12)

• Created and managed request tickets to support environment setup in SIT, UAT, and PROD for both database and application servers.
• Implemented modules for deployment across SIT, UAT, and PROD environments.
• Configured and maintained server-to-server connections to ensure seamless integration.
• Assisted in development and coding tasks, executed unit testing, verified results, and prepared documentation.
• Supported additional project activities including troubleshooting, reporting, and process documentation.

Business Intelligence Specialist – OJT at Exakt Incorporation (2018-11 – 2019-02)

Fashion Consultant (ZARA) at International Specialty Concepts Inc. (2014-08 – 2015-01)

Sales Consultant at Lucerne Time Concept Incorporation (2013-10 – 2014-03)

Sales Consultant (DEBENHAMS) at Rustans Specialty Concepts, Inc (2013-10 – 2014-03)

English Teacher (PT) at Spartan Intensive Skill Course (CEKO Lang School) (2012-01 – 2012-03)

Bachelor of Science in Information Technology – Jose Rizal University, 80 Shaw Boulevard, Mandaluyong City, Ph (2015 – 2018)

Bachelor of Arts in Theology – Cebu Bible Seminary, Talisay City, Cebu (2010 – 2012)