SKILLS
- User Acceptance Testing, Data Flow Diagram, Entity Relationship diagram, System flowcharts, RAID Management, Use Case, User Stories, Process Re-Engineering, Requirement Traceability Matrix, Change Management, Risk Management, Leadership, Documentation and Technical Authorship, Wireframes, Prototyping, Customer Journey Mapping, User Persona and Analysis.
- Agile (Scrum, Kanban), Waterfall, User stories, Use Cases, Product backlog, Root Cause Analysis, Elicitation & Requirement Gathering, Requirement Life Cycle Management, Key Performance Indicator KPI, Benchmarking, Business Process Modelling, BPMN, Data Flow Chart, Functional and Non-Functional Elicitation, “AS IS” and “TO BE”.
- JIRA, Confluence, Microsoft Visio, Microsoft Office (Excel/ Word/ Access/ PowerPoint) and SQL database), Azure DevOps, Java, C#, Restful API, Data integration.
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EXPERIENCE
BUSINESS ANALYST (MS DYNAMICS CRM (ITSM) IMPLEMENTATION)
LONDON BOROUGH OF HARINGEY COUNCIL | 2018 - PRESENT
Project: Worked as a Business Analyst for one of the councils in London with staff members of over 2500 on a digital transformation project - ERP and CRM implementation. I was responsible for assessing various options to replace the current legacy system and migrating data to the new system. The project involved updating the solution, security, improve the UX and UI and managing large data flow.
I also took ownership of documenting the requirements, managing stakeholders, and collaborating with the agile team to ensure product is delivered with product value and business needs in mind all the time.
Environment: Jira, SQL, C#, .Net, Agile, Scrum.
Key achievements:
Successfully implemented a CRM and ERP system and migrated customer data to the new system.
- The team’s dynamics and attitude towards agile improved and team became cross-functional.
Key Responsibilities
- Developed business process mapping which included analysing business processes and customer journeys.
- Produced user stories, system diagrams, flow diagrams defining requirements for the development team.
- Worked with the business and solution architect to understand all business requirements and developed technical requirements to deliver CRM and ERP solutions.
- Managed the product backlog with the product owner and prioritised user stories and EPICs. Produced UI mock-ups and prototypes to further explain user stories to business and technical team
- Facilitated sprint ceremonies, requirement workshops and brainstorming meetings with the development team and business stakeholders to flesh out requirements.
- Assisted with the definition of the change and reach consensus with those involved before technical analysis and development starts.
- Facilitated “show and tell” demos of the new deliverable with the wider development team and business stakeholders.
- Ensured all deliverable meets the businesses expectations as the change moves through from analysis to development.
- Work with business areas to identify the root problems and prioritise the critical requirements for their business improvement and change programmes.
- Prioritised the activities that should be undertaken to ensure the proposed changes and improvements will meet customer expectations and provide the greatest opportunities for improvement.
- Produced UAT manual, user manual and organised training for business users before rolling out features into production.
- BUSINESS ANALYST
- LEWISHAM HOMES LTD | Dec 2016 – Dec 2017
Projects: A Digital Business Analyst within a housing association, developing a digital system which changes how users in the organisation interacts with the IT department. The project was aimed at transforming the services desk department by introducing a self-service software which will help improve the efficiency of work carried out by staffs within the organisation. I was responsible for developing a digital solution that will enable user’s logon to their systems successfully without disruption to services thus helping to improve efficiency and effectiveness which would support the organisation strategic intentions to support residents within the Lewisham Borough.
Environment: Jira, SQL, Confluence, devOps, Java, C#, .Net, Prince 2, Agile, Scrum.
Key achievements:
Successfully implemented a digital system to enable a seamless self-service system.
Successfully automated an existing manual process for users when trying to log into their systems.
Key Responsibilities
- Met with the project manager to discuss and understand the scope of the project and identify the main stakeholders
- Identified process inefficiencies through Gap analysis
- Arranged and facilitated meetings/workshops with stakeholders to reach a common agreement with requirements.
- Elicited and documented project requirements – functional and non-functional from the key stakeholders.
- Translated business requirements into detailed system requirements and technical design specifications.
- Managed and liaised with business and technical consultants to explore business process improvement opportunities.
- Worked with the technical team with developing testing scripts and plans
- Analyzed solutions to ensure designs are appropriate for end user experience.
- Managed the analysis of the process of implementing specified solutions
IT BUSINESS ANALYST – SERVICENOW (INCIDENT MANAGEMENT) IMPLEMENTATION
ABLEPRO CONSULTING LTD | DEC 2015 –NOV 2016
Project: To improve the organization’s support system, the management implemented an incident management system to resolve the issue of robustness of the existing system to cope with the increasing demand due to the expansion of the organization and staff growth.
Responsibilities:
- Built and managed relationships with sponsors within the business, working to define, document and sign off requirements
- Facilitated monthly meetings with clients to document requirements and explore potential solutions
- Used appropriate requirements gathering and gap analysis techniques after consulting with stakeholders
- Identified and translated client requirements into business cases, project briefs or high level/ detail designs using mind maps, class diagrams, UML diagrams and use cases during the systems life cycle.
- Worked closely with SMEs to identify Business related process improvements and translate this into process map and detailed procedure documents
- Supported the business change process, developers and testers in sprint planning and understanding analysis artefacts to ensure the system design satisfy the business requirements
- Collaborated with architects and developers to translate these requirements into technical specifications, ensuring thorough documentation through detailed analysis of requirements raised.
- Liaised with the Test Team to produce test scenarios.
- Participated in prioritizing development and maintenance requests
- Developed training manual and FAQ document for the service support team
EDUCATION
- BSC Computing (Cyber Security)
- University of Bolton
- Year of completion 2024
- Diploma in Information Technology, West London College | 2014
- BCS Foundation in Business Analysis | 2018
- Professional member of the BCS | 2018
- PRINCE 2 Foundation | In view
REFERENCE
