Restaurant Supervisor - Chicken George Jr - Hitchin
(2025-11)
Lead and support the day-to-day front-of-house operation of a busy restaurant, supervising approximately 27 employees while maintaining high standards of customer service, teamwork and operational performance.
- Lead, motivate and support a front-of-house team of approximately 27 employees.
- Coach and mentor team members, particularly younger colleagues, helping them develop confidence, communication skills and professional customer service standards.
- Introduced clearer front-of-house service standards, including professional greetings, showing customers to tables, presenting menus and explaining specials.
- Introduced section-based service so staff can focus on designated areas, improving organisation, teamwork and attentive customer service.
- Train staff to identify natural opportunities for upselling food and drinks while maintaining a friendly customer experience.
- Encourage staff to check back with customers, anticipate needs and provide attentive service that encourages positive reviews and repeat business.
- Introduced consistent use of serving trays for drinks, improving presentation, professionalism and safe handling.
- Prepare staff rotas to ensure appropriate staffing levels and efficient coverage.
- Order beer barrels, takeaway packaging and other essential supplies.
- Open and close the restaurant independently, ensuring it is prepared for service and appropriately secured at the end of trading.
- Work across restaurant dining, takeaway and online delivery operations, particularly during busy weekend periods.
- Handle customer queries and complaints professionally and work towards positive outcomes.
- Carry out beer line cleaning and trained other team members to complete the procedure, ensuring continuity during annual leave.
- Support recruitment by supervising trial shifts and assessing candidates' ability to handle the workload, work as part of a team and provide good customer service.
- Introduced thorough checking procedures for takeaway and delivery orders, ensuring items are checked, signed, packed correctly and sealed with branded GoGetters stickers.
- Received excellent feedback from GoGetters after these improvements contributed to a significant reduction in refunds and improved order accuracy.
- Built strong working relationships with delivery drivers, helping maintain efficient communication and faster collections during busy periods.
Supervisor - Spaghetti House - London
(2023-04 - 2025-08)
Promoted from Waitress to Supervisor in recognition of strong performance, reliability and customer service.
- Supervised front-of-house operations during busy restaurant services.
- Led and supported team members to maintain high customer service standards.
- Trained and supported new employees, helping them develop confidence and professionalism.
- Delegated duties and helped coordinate the front-of-house team.
- Managed customer queries and complaints professionally.
- Supported smooth communication between front-of-house and kitchen teams.
- Supported opening and closing procedures and maintained a professional and welcoming environment.
Assistant Manager - Merkur Slots - London
(2019-07 - 2023-03)
- Supported the day-to-day running of the venue and supervised staff during shifts.
- Assisted with staff scheduling and rota management.
- Trained new employees and supported their development.
- Delivered high standards of customer service and dealt with customer queries professionally.
- Supported cash handling and daily operational procedures.
- Helped maintain a safe, professional and welcoming environment.
Sales Advisor - Topshop - London
- Provided friendly and professional customer service in a busy retail environment.
- Assisted customers with product selection and queries.
- Supported sales through product knowledge and customer engagement.
- Maintained high standards of presentation and organisation.
Professional Cleaner - HELLO Magazine - London
- Maintained professional standards of cleanliness and presentation.
- Worked independently and efficiently while managing time effectively.
- Maintained attention to detail and high standards in a professional workplace.
