Shop Manager
I would bring to this job my many year’s experience of working in the retail management position,i have experience of managing staff, including recruiting, performance and dealing with disciplinary situations.I have experience of working to income and expenditure targets, i have excellent people management skills, the ability to communicate effectively with staff, volunteers and members of the public, I have the ability to build and maintain postive working relationships with a variety of people, both paid and voluntary, i have the ability to work on my own initiative and as part of a team, i have excellent organisational skills and business acumen, i am self- motivated with a flexible, positive and resilient attitude, i have knowledge of Health & Safety issues in the retail environment, also knowledge of the issues relating to recruiting and retaining volunteers. i have the ability to work on my own initiative, accurately and under pressure, i am a confident communicator, and i have good organisational skills, i also ensure a standard of excellence is maintained at all times regarding customer service and support care. I have an intermediate level of IT literacy, i have a positive attitude, i am flexible and adaptable, and i have initiative and drive, . number of staff employed in the retail shops i have managed as been between 11 and 19. As manager i had to carry out annual appraisals and regular performance reviews with staff members.
Since leaving ST Margaret’s Hospice I have been doing some voluntary work at the PDSA shop in and the RSPCA shop at Williton which I really enjoy and I find it very rewarding.
Shop Manager - Cost Cutter
(2014-12)
Recruit Train Motivate co-orinate the work of my staff,staff rota’s to make sure that cover was maintained during opening hour’s appraisil’s good selling item’s in the shop were a key line, they increased the sale’s figure’s ordering of the stock control was done by the manager total number of staff to supervise was 10 assistant manager, part time staff, and the Suday staff. i also was the key holder for the shop responding to any emergency call out’s. The shop premise’s were clean and tidy at all time’s and the good’s the shop displayed where attractive and in a presenable manner. The shops adminstrative and financial procedure’s were all followed banking, weekly, return’s, maintenance of petty cash, account’s, performance return’s, most of this is input required data which was put on the computer with in a time scale, also i had to ensure security of the stock.
Shop Manager - Banardo’s - 26 The Avenue, Minehead, Somerset
(2007-07 - 2010-02)
Promote Banardo’s service’s and fund raising activity.
Aid to customer’s and sign up donor’s to enchance the shop’s income, promote high standard’s of customer service, motivate the paid staff and volunteer’s by personal example to seek utilise and analuse management desi-sion’s,. To recruit, support, and retain a team of shop volunteer’s, to manage the stock level of new good’s, to include ordering of more stock when needed. To maintain high level’s of shop presentation merchandising and house keeping, also i had to effectively recruit, develop, and retain my payed staff and volunteers i also had to make sure the shop was adequately staffed at all times, including days off, lunch breaks, and staff holidays, in order to maintain levels of service, i also carried out annual appraisals, and regular performance reviews.
I always drive sales to achieve / exceed all sales and income targets, i had to minimise store costs to maximise store profitability ; i.e P& L and Kudos reports.
Shop Manager - WestCott’s - 19 The Avenue, Minehead, Somerset
(2004-02 - 2007)
Shop Manager of a large Grocery And Provision’s Store Ensuring profit level’s res managed and met, i also had to ensure a high standard of house keeping, merchandising, and shop floor management with health and saftey guidence, and national trading standard’s, also hygiene, COSHH, i also had to recuit, train, support, co-ordinate the work of my staff. i was also responsible for stock control, including disposal of un sold food. training staff, rota’s weekly interviewing candidate’s for jobs. I also had to deal with the shop deliver’s recording good’s in the shop. orperateing the till, banking, weekly return’s, maintenance of petty cash. return’s in accordance with the company policy, Also i had to make sure the shelve’s are welled filled up at all time’s, all stock in the shop must be priced correctly, all item’s that are out of date must be taken of from sale by the best before date this must be logged and i had to inform the management. I also was the key holder for the shop, staff appraisil’s were done by the manager , also supervision, we also had the monthly promotion’s in shop, also we had to achieve the monthly target’s and exceed these if possible.
I also had to sort the ne
Shop Manager - Sue Rider Foundation - 9 Firday’s Street, Minehead, Somerset
(1992-06 - 2004-01)
As shop manager for the Sue Rider’s Foundation myjob was increasing the sale’s volume motivating the payed staff and volunteer’s by personal example, promote the shop in the community and effectively respond to local quire’s about the service’s of the Sue Rider Foundation .To seek utilise and analuse management decision’s. Also as shop manager i had to promote gift aid to customer’s and sign up donor’s to enhance the shop income, Also i had to ensure that the shop was adequately staffed at all time’s, and a establish appropriate work rota for my staff and volunteer’s was in place on a weekly basis, also my sfaff and volunteer’s had to implement the highest standard’s of customer care and service. I also had to ensure that all statutary responsibilitie’s were met inclding fire, health and saftey regulation’s , i also had to manage the shop on a day to day basis ensuring target’s budget’s and profit level’s are managed and met, and to motivate my other staff to achieve the same as me.It was also my job to recruit induct train manage and develope paid staff and volunteer’s in my shop.
I had to effectively manage donated stock gift aid stock and bought in good’d, ensuring that necessar
Shop Manager - ST Margaret’s Somerset Hospice - Retail Office, 10-12 Bridge Street, Taunton, Somerset
(2014-12 - 2018-03)
As shop manager of ST Maragret’s Hospice Shop i had to organise staff and volunteer’s rota’s to ensure that the shop was adequately staffed at all time’s in order to comply with the trading policy. My job also was to manage and motivate the shops deputy manager, and my team of volunteer’s also we had to maintain the highest possible standard’s of customer service at all time’s. Also we had to support other shop manager’s by sorting and supplying stock to other shop’s, also i had to maintain my own skill’s and knowledge to contribute to the development and training of my deputy manager, and volunteer’s to maintain high standard’s of merchandising through out the shop and to ensure that all section’s are merchandised in accordance with the retail merchandising policy.
Also i had to achieve agreed sales targets and maximise profit through effective cost control, also i had to effectively analyse shop financial data to take the appropriate action, i had to also minimise stock loss of new goods through effective management and control of administration procedures, including quarterly stock take, i also had to ensure effective processing systems are in place within the stockroom to suppo
Voluntary work - PDSA shop and RSPCA shop - Williton
Since leaving ST Margaret’s Hospice I have been doing some voluntary work at the PDSA shop in and the RSPCA shop at Williton which I really enjoy and I find it very rewarding.
G.C.S.E A Level - Maths
G.C. S.S A Level - English
G.C.S.E A Level - Domestic Science
Level 2 Award - Team Leading Skills
Level 2 Award - Business Administiation
Level 1 Award - Computing Business Skill’s - B.C.S
Level 2 Award - Communcation Customer Service Skill’s - B.C.S
Certificate - Emergency First Aid In The Work Place
Certificate - Food Hygiene
Level 2 Certificate QCF - Book Keeping - IAB
Level 3 - Retail Management - N.C.F.E
