Coulson Jackson
Desktop Support Manager
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About
Experienced IT Support Manager with a 16-year track record in information technology. Adept at leading support teams, demonstrating strong leadership skills, and providing hands-on IT support when necessary. Proven expertise in Enterprise Service Management, 1st line technical support, and utilizing data for service improvements.
Proficient in TCP/IP networks, Microsoft-based systems, and enterprise applications. Deep experience in Active Directory administration and security. Well-versed in provisioning hardware/software and advanced user management.
Previous experience with hosted desktop and Office 365 environments. Known for working well under pressure, meeting tight deadlines, and maintaining excellent attention to detail. Quick learner with a keen interest in IT and technology.
Exceptional organizational skills and prioritization abilities. Experienced in mentoring and supporting the development of junior colleagues.
Experience
Experienced IT Support Manager with a 16-year track record in information technology. Adept at leading support teams, demonstrating strong leadership skills, and providing hands-on IT support when necessary. Proven expertise in Enterprise Service Management, 1st line technical support, and utilizing data for service improvements.
Proficient in TCP/IP networks, Microsoft-based systems, and enterprise applications. Deep experience in Active Directory administration and security. Well-versed in provisioning hardware/software and advanced user management.
Previous experience with hosted desktop and Office 365 environments. Known for working well under pressure, meeting tight deadlines, and maintaining excellent attention to detail. Quick learner with a keen interest in IT and technology.
Exceptional organizational skills and prioritization abilities. Experienced in mentoring and supporting the development of junior colleagues.
Education
- Customer Service
- Windows 10/11
- Marval
- Citrix
- Global Protect
- Active Directory
- Technical Troubleshooting
- SLA competent
- Service Now
- Azure
- Intune
- PMO
- Hardware Builds
- Azure Active Directory
- Windows 10 Migration
- O365
- SCCM
- MDM
