Experienced IT Support Engineer with over 5years of experience. Proficient in building, deploying, and supporting Windows laptops, with strong customer-facing communication skills and a proactive problem-solving approach.with a proven track record of successfully assisting project teams with basic project planning and execution.
Professional Experience
IT Support Engineer, Belyfted (July 2024 – Present)
- Managed deployment and support of Windows laptops for over 50 employees.
- Provided technical support and troubleshooting for banking software and hardware.
- Maintained and updated hardware inventory systems ensuring accuracy and compliance. Coordinated with senior management and traders to address and resolve IT issues efficiently.
- Assisted in project planning and implementation for various IT projects within the firm.
- Conducted physical installations of computers, monitors, and other IT systems.
- Handled hardware disposal in accordance with company policies.
IT Support Technician, Umbrella Security (June 2022 –2023)
- Assisted in the setup and configuration of new Windows laptops and desktops.
- Supported end-users in resolving IT-related issues, both remotely and on-site.
- Updated and maintained accurate records in the hardware inventory system.
- Communicated effectively with staff at all levels to ensure smooth IT operations.
- Participated in the physical relocation and installation of IT equipment during office moves.
- Managed IT ticketing system to track and resolve user issues promptly.
IT Support Technician, Leadsoft (August 2020 –2023)
- Ensured timely project reporting conducted to support team and project managers
- Maintained a service-based management status report of all maintenance tasks logged.
- Ensured all project documents and files were version-controlled, recorded, stored, and available to the required people via SharePoint Portal.
- Processed the central data repository of all project-related information all proposals, contracts, NDAs etc.
- Utilised Microsoft Project and Excel to maintain resource allocation and create staffing plans.
