Courtney Jenkins

A client-focused professional with a strong background in account management, relationship building and customer success across events, media and financial services. I am most energised by the human side of my work — understanding what people need, ensuring they receive a great experience, and building the kind of trust that keeps them coming back. With experience managing sensitive customer conversations at NatWest, delivering commercial results at EMAP and CloserStill, and working on international events including Affiliate Summit in the US, I bring a combination of empathy, organisation and commercial awareness that I believe translates directly into exceptional customer success delivery.

Senior Sales Executive - CloserStill Media - London

(2026-03)

• Manage a portfolio of exhibitor and sponsor accounts across the UK's largest eCommerce and MarTech events, building long-term relationships and ensuring clients achieve genuine value from their investment
• Act as the primary point of contact for clients from initial enquiry through to post-event follow-up — managing expectations, delivering tailored proposals and ensuring a smooth onboarding experience
• Handle complex, multi-stakeholder client situations with empathy and clarity, including managing budget concerns, availability changes and expectation misalignment
• Use Salesforce CRM to manage pipeline, track client interactions and maintain accurate account records across multiple concurrent deals
• Collaborate cross-functionally with marketing, content and operations teams to ensure client commitments are delivered on time and to a high standard
• Proactively identify upsell and expansion opportunities within existing accounts, contributing to account growth and long-term retention

Exhibition Sales Executive - Clarion Events - London

(2025-09 - 2026-02)

• Sold exhibition space across B2B events, managing the full client lifecycle from prospecting through to post-booking relationship management
• Closed $98k in onsite rebookings at live events, negotiating packages and building trust in a fast-paced environment with immediate client needs
• Delivered $108k revenue within 6 months on Affiliate Summit West (US) — a mix of new business, existing account management and upsell, demonstrating strong client relationship skills in an international event environment
• Built and maintained strong exhibitor relationships focused on repeat bookings, long-term partnerships and positive client outcomes
• Generated new business through targeted outreach, research and LinkedIn Sales Navigator, consistently meeting revenue targets
• Managed pipeline and client data using Salesforce CRM, collaborating with marketing and operations to ensure excellent delivery

Account Manager - EMAP - London

(2022-08 - 2024-09)

• Managed a portfolio of B2B clients across 3 award event portfolios, responsible for a £610k annual revenue target — driving retention, upselling and long-term account growth
• Built trusted, long-term relationships with clients by understanding their goals and consistently delivering against their expectations
• Tracked performance data and supported marketing campaigns to ensure client objectives were met and value was clearly demonstrated
• Represented the team in client meetings and collaborated cross-functionally to improve client outcomes and resolve issues quickly
• Consistently hit revenue targets across multiple years, recognised with Star of the Month for exceeding targets and setting a new company record

Complaints Handler - NatWest Group - Southend-on-Sea

(2019-03 - 2022-08)

• Supported customers in financial difficulty with empathy and clarity — guiding them through debt repayment plans and ensuring ongoing, transparent communication throughout
• Investigated and resolved complex customer complaints within regulatory timelines, ensuring fair, balanced and well-documented outcomes
• Managed sensitive, high-stakes conversations with professionalism and calm — developing strong skills in de-escalation, active listening and empathetic communication
• Identified root causes and trends in complaints to inform internal process improvements and better customer outcomes
• Liaised with multiple departments to ensure accurate and fair resolution of cases, developing strong cross-functional working relationships
• Delivered consistently high levels of customer service, resolving issues quickly to maintain trust and satisfaction

Diploma of Higher Education - Print Based Media - South Essex College

GCSEs - The Eastwood Academy