Courtney Wood

I currently work in Heathrow Airport , for Virgin Atlantic in the Lounge. I will be relocating soon to a different area.

Receptionist - Premier Inn - King's Lynn

(2025-01 - 2026-07)

• Checking in guests on arrival
• Answering phone calls
• Dealing with guest enquiries and complaints
• Reading and replying to emails
• Stripping rooms and removing dirty bedding
• Making up rooms with fresh bedding
• Changing room sleeping configurations in accordance with guest requirements
• Trained Appointed Person for Reception
• Carrying out handovers at the start and end of shifts
• Reconciling cash payments taken throughout shifts

Clubhouse Crew - Virgin Atlantic - Heathrow Airport Terminal 3

(2022-03 - 2024-06)

• Serving food and drinks to clubhouse guests and V.I.P's
• Ensuring every customer in section received food and drinks in a timely manner
• Ensuring guests were comfortable when visiting the lounge
• Meeting any special requirements of guests
• Answering guest inquires and questions
• Providing guidance and help with guest needs

Uniform Services Contractor for British Airways - Dimensions – Uniform Services - Vanguard House, BA Waterside and Heathrow Terminal 5

(2019-06 - 2020-09)

Worked in uniform services as a contractor for British Airways, based in the uniform stores.

• Dealing with uniform enquires from all BA Staff including Pilots, Ground Staff, Flight Attendants and Engineers
• Carrying out uniform fittings for new and existing BA staff
• Accurately taking measurements of individuals to ensure correct fitting uniforms meeting British Airways high standards
• Arranging for items needing alterations to be sent to alteration centre
• Logging all alteration details in correct documents
• Sorting out daily uniform deliveries
• Logging all items and ensuring correct placement
• Liaising with customers face to face and by telephone
• Keeping customers updated on status of requests
• Advising when items were ready for collection

Work Experience - The Barn Hotel - Ruislip

(2017-02 - 2017-02)

Completed a week work experience at The Barn Hotel in Ruislip as part of college course.

• Managing switch board
• Leasing with other nearby hotels vacant rooms
• Organising customer check in and out dates into computer database
• Organising files using inter-house computer system
• Supervising customers with their luggage to their rooms
• Ensuring guests were satisfied with accommodation
• Ensuring guests had everything needed whilst staying
• Organising customer receipts
• Key management
• Organising petty cash

Bartender/Waitress - Malik's Restaurant - Gerrard's Cross

(2018-03 - 2018-06)

Worked part time as a bartender/waitress.

• Working as part of a team
• Serving customers

Food and Beverage Team Member - Buckinghamshire Golf Club

(2018-06 - 2019-02)

Worked as part of the food and beverage team on a part time basis.

• Managing reception desk between Food & Beverage shifts
• Working with staff
• Engaging with customers on a day to day basis

Student - Uxbridge College - Park Road, Uxbridge UB8 1NQ, United Kingdom

(2017-09 - 2018-07)

Attended college and completed Travel and Tourism BTEC Level 3.

Leaving Certificate - Loreto College (2012 - 2017) Crumlin, Dublin 12, Ireland

Cross and Passion College (2009 - 2011) Kilcullen, Co.Kildare

Scoil Bhride (2004 - 2009) Kilcullen, Co.Kildare

Junior Certificate - Loreto College (2012 - 2014) Crumlin, Dublin 12, Ireland

BTEC Level 3 - Travel and Tourism - Uxbridge College (2017-09 - 2018-07) Park Road, Uxbridge UB8 1NQ, United Kingdom