Cristal Reyes

Motivated and adaptable professional with a strong background in customer service, administration, and team leadership within fast-paced environments. With experience as an Assistant Restaurant Manager and Administrative Assistant, I have developed excellent organisational, communication, and problem-solving skills, along with the ability to manage multiple tasks efficiently while maintaining high standards of service. I am experienced in handling customer enquiries, managing schedules, maintaining accurate records, and coordinating daily operations.

My previous roles have required attention to detail, strong time management, and the ability to remain calm under pressure, ensuring both customer satisfaction and operational efficiency. I am confident using digital systems, handling data, and communicating professionally via phone and email. Currently seeking a remote opportunity in administration or customer service where I can continue to develop my skills.

I am a fast learner, highly motivated, and eager to grow professionally while contributing positively to a team. I am open to learning new tools and processes and committed to continuous improvement.

Assistant Restaurant Manager at Solis Battersea Power Station (2024-01 – Present)

• Oversaw daily restaurant operations to ensure smooth and efficient service.
• Managed reservations, guest flow, and table allocation to maximise occupancy and revenue.
• Supervised front-of-house team, ensuring high standards of service and guest experience.
• Handled customer enquiries, complaints, and special requests in a professional and timely manner.
• Monitored service in real time, adjusting optimise efficiency and reduce wait times.
• Trained, coached, and supported team members to maintain performance and service standards.
• Managed staff scheduling, labour control, and approval of working hours.
• Conducted recruitment, interviews, and performance appraisals to build a strong team.
• Ensured compliance with health, safety, and operational procedures, including completion of required checklists.
• Maintained accurate records, reports, and operational documentation.
• Controlled stock levels and ensured the restaurant environment and materials were fully prepared for service.
• Drove customer satisfaction by maintaining a welcoming atmosphere and high-quality service delivery.

Head Host at Solis Battersea Power Station (2023-01 – 2024-01)

• Managing reservations and guest flow using SevenRooms.
• Answering incoming calls and assisting guests with bookings, enquiries, and special requests.
• Coordinating and organising daily booking schedules to optimise table allocation and service efficiency.
• Monitoring real-time availability and managing walk-in guests to maximise occupancy.
• Providing a professional and welcoming first point of contact for all guests.
• Reviewing and responding promptly to customer requests, ensuring a high level of service.
• Training and supporting new team members on systems, procedures, and customer service standards.
• Maintaining accurate guest profiles and updating reservation details within SevenRooms.
• Ensuring reception and operational materials were well organised and fully stocked.

Bartender at Bounce Shoreditch (2020-01 – 2023-01)

• Expertly mixed a wide range of drinks, proving comprehensive mixology knowledge.
• Ensured precision in measuring and mixing ingredients to keep consistent quality of beverages.
• Efficiently served multiple customers in a busy bar environment, displaying strong time management skills.
• Maintained a clean and organized bar area, adhering to health and safety regulations.
• Preparing and monitoring cocktails pre-batch.
• Achieving deeper knowledge about classics cocktails and wines.
• Providing good customer service to all the clients while serving drinks.

Administrative Assistant at Hospital Quiron (2017-01 – 2019-01)

• Entering and updating patient and operational data into internal systems.
• Coordinating daily administrative operations within the hospital.
• Organising and maintaining accurate records and documentation.
• Handling phone calls to follow up and resolve order or service issues.
• Managing and responding to emails in a timely and professional manner.
• Assisting with internal and external enquiries from staff and patients.
• Supporting the tracking and management of orders and supplies.
• Ensuring all information was recorded accurately and in compliance with data protection standards.
• Collaborating with different departments to ensure smooth workflow.
• Prioritising tasks and managing workload in a fast-paced environment.

BTEC in Administration and Management – I.E.S San Juan de la Cruz

Lewisham college entry 2

Southwark college entry 3/level 1