CAREER DEVELOPMENT
Aug 2018 – Present
Food and Beverage Supervisor & Duty Manager – Hilton Garden Inn, Heathrow (364 bedrooms, 7 meeting rooms)
- Resolving guests complains and managing guest queries in a timely and efficient manner
- Assisting other departments whenever necessary
- Good knowledge and understanding ONQ system, supervising front desk during duty manager shifts
- Ensuring hotel standards are delivered at all times and drive the hotel towards the overall business goal
- Assisting management in recruiting, interviewing and delivering training to team members and actively developing the skills and knowledge of the staff
- Beverage and supply purchases and Maitr’D menu input
- Overseeing inventory
- Involved in menus and promotional deals
- Fully accountable for F&B personnel in the absence of the manager
- Managing and motivating team in order to provide high quality services for guests
- Overseeing guest and employee satisfaction and doing needful wherever required
Feb 2018 – July 2018
Shift Leader Food & Beverage - Hilton Garden Inn, Heathrow
- Serving food and beverages
- Developing and assigning tasks to team, overseeing completion of tasks
- Train new hires and providing constructive feedback for team
- Dealing with MICROS system
- Directing the team through their daily routines
- Ensure proper cash management are followed by all food & beverage staff members, as per hotel policy
- Ensure the food & beverage operations are properly staffed with trained competent individuals.
Dec 2016 – Jan 2018
Guest Service Staff Food & Beverage – Hilton Garden Inn, Heathrow
- Serving food and beverage
- Ensuring guest satisfaction at all times
- Dealing with guest complains
- Arranging table settings and maintain Hilton standards all the time
Aug 2016 – Dec 2016
Room Attendant & Public Area - Hilton Garden Inn, Heathrow
- Cleaning and prepare rooms for new arrivals
- Returning all lost and found items
- Follow all safety and sanitation policies
