General Worker - Altitude Facilities Management
(2023-06 - 2024-05)
- Maintained work areas by cleaning and straightening for maximum productivity and safety.
- Supported team members in completing complex tasks, resulting in improved overall performance.
- Contributed to successful project outcomes by following instructions from supervisors and adapting to changing priorities.
- Performed quality control checks on finished products to ensure adherence to company standards before shipping them out for delivery.
- Utilized hand tools effectively for various general labor tasks, ensuring high-quality results.
Customer Service Agent - TFG
(2024-08-01 - 2025-09)
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer requests for products, services, and company information.
- Assisted customers by answering questions and responding to inquiries.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Analyzed and escalated complaints, issues, and grievances to designated departments for investigation and response.
- Educated customers on company systems, form completion, and access to services.
- Addressed customer account discrepancies and concerns.
- Answered over Number calls per shift to meet fast-paced call center demands.
- Maintained high call quality standards by adhering to company policies and procedures for each interaction.
- Entered customer information into customized computer system with Software to document and organize client records.
Customer Service Agent - EXL
(2025-10-01 - 2026-05-30)
I was a customer service representative assisting nurses and doctors with medical authorizations for a Medical Aid policy named Highmark. Working with Highmark I've learned to better assist customers and also to capture all the correct information as any incorrect information that was captured could lead to serious consequences to the customers. It was a very fast paced environment and I enjoyed it.
