Studio & Facilities Manager - Studio SHY - Lewes
(2026-03)
- Manage day-to-day studio operations as sole key holder, including opening and closing premises.
- Handle all inbound client enquiries via phone and email, ensuring a prompt and professional response.
- Maintain and update client records using a CRM system, ensuring data accuracy and compliance documentation.
- Manage client bookings and scheduling, balancing multiple priorities in a fast-paced environment.
- Lead social media strategy and content creation, growing the studio's online presence through digital marketing.
- Build and maintain strong face-to-face client relationships, representing the studio as its public-facing presence.
Self-Employed Business Owner - Crystal Harris Cleaning Services - Brighton
(2023-08)
- Founded and operate a successful domestic and commercial cleaning business with a consistent roster of repeat clients.
- Responsible for all client acquisition, onboarding, scheduling, and service delivery.
- Manage business finances, invoicing, and self-assessment tax obligations independently.
- Maintain a 100% client retention rate through reliable service and strong relationship-building.
Receptionist - Bupa Global - Brighton
(2024-06 - 2025-01)
- Served as the first point of contact for a global insurance organisation, managing high volumes of visitor and staff interactions daily.
- Administered 41 car parking spaces and multiple meeting room bookings using online scheduling systems.
- Maintained accurate records across multiple Excel spreadsheets and resolved administrative queries efficiently.
- Printed and issued security passes, ensuring site compliance and visitor safety protocols.
Administrator - Vail Williams - Reading
(2022-01 - 2022-09)
Contract via Hays Recruitment
- Managed account setup and maintenance, telephone and email correspondence, and financial reporting.
- Kept detailed Excel records updated and produced accurate financial reports to support the wider team.
Customer Service & Billing Advisor - SSE Southern Electric - Reading
(2019-07 - 2021-10)
- Managed a high volume of customer accounts within a regulated energy billing environment.
- Delivered training and floor-walking support for new team members, demonstrating strong product and process knowledge.
- Conducted quality checks on team output, compiling reports for team leaders to ensure accuracy and compliance.
- Handled complex billing queries and account disputes, consistently achieving high customer satisfaction.
Sales & Complaints Resolution Advisor - Appliance Serve - Hove
(2014-01 - 2016-11)
- Ranked in the top 10 out of 50 agents within the first two weeks for sales performance.
- Managed inbound complaints with professionalism, achieving strong client retention outcomes.
- Combined outbound sales with complaint resolution, a dual role requiring high emotional intelligence and resilience.
Receptionist - Citibase Business Centres - Brighton & Burgess Hill
(2016-11 - 2017-05)
Contract via Hays
- Answered calls on behalf of over 80 virtual and in-house clients, maintaining professionalism across all communications.
- Managed meeting room bookings, mail distribution, and invoicing.
