Crystal Jackson

Dedicated and organized professional with extensive experience in administrative support, customer service, and project coordination. Proven ability to manage diverse responsibilities, including HR administration, onboarding coordination, and applicant screening, honed through roles in healthcare, finance, and construction. Adept at multitasking, ensuring confidentiality, and fostering positive candidate experiences.

Eager to leverage strong communication and interpersonal skills to contribute to a dynamic team as a Talent and People Coordinator.

Receptionist/ Administrative Assistant at America's Best Eyeglasses and Contacts (2024-03 – Present)

• Ensured reliable customer service by accurately gathering patient insurance information and managing appointment scheduling.
• Dedicated to exceeding patient expectations and ensuring a superior service experience.

Expert Delivery Driver at Domino's (2023-03 – Present)

• Utilized GPS technology to ensure timely and accurate delivery of customer orders to their homes.
• Ensured customer satisfaction by providing excellent service.
• Processed payments accurately, accepting both cash on hand and credit cards via phone.

Hostess/Waitress at Logan's Roadhouse (2022-10 – 2023-02)

• Orchestrated optimal seating arrangements to enhance customer comfort.
• Extended personalized greetings and provided attentive service to ensure exceptional customer experiences.

Assistant Manager/Sales Associate at Harley's Construction Company (2017-02 – 2022-12)

• Spearheaded project execution, ensuring successful completion within established timelines.
• Coordinated with subcontractors and suppliers to align with safety, quality, and schedule requirements.
• Established clear targets and responsibilities for supervised staff, monitoring progress against project plans and budgets.
• Conducted regular site visits to oversee work quality, material usage, and adherence to health and safety protocols.

Collections Representative/Home Depot at Citigroup Financials (2014-04 – 2016-09)

• Initiated contact with delinquent account holders to negotiate payment settlements and ensure timely collection of debts.
• Maintained meticulous financial records, including accounts receivable and credit documentation, to support accurate accounting practices.
• Monitored accounts to identify overdue payments, documented collection activities, responded to customer inquiries, and formulated appropriate repayment strategies.

Patient Service Representative at Johnson City Medical Center (2014-07 – 2016-03)

• Provided exceptional customer service by efficiently checking in patients and accurately collecting their personal and insurance information.
• Processed payments, ensuring all transactions were handled with attention to detail and financial accuracy.
• Demonstrated excellent phone etiquette, managing communications with professionalism and courtesy.

High school diploma – Sullivan East High School (1994 – 1999)

Some college in Nursing – Virginia Highlands Community College (2000 – 2002)