Kerry Boyd

Operations and administrative coordinator with 7+ years of experience in driving efficiency in regulated settings. Specializes in recruitment pipeline management and adherence to regulatory standards. Demonstrated ability in financial management, accurately handling budgets and cash flow. Focused on improving clerical workflows and engaging with executive stakeholders effectively.

Administration Support & Recruitment Coordinator at Tyne North Training (2025-01 – Present)

• Organised and updated candidate database to facilitate streamlined recruitment efforts.
• Managed comprehensive application process, advising candidates on requirements, timelines, and next steps to promote a smooth transition.
• Administered record-keeping systems and correspondence management, ensuring seamless operations and improved collaboration among team members.
• Engaged with HR team to refine recruitment strategies, enhancing alignment with business objectives.
• Designed and deployed effective applicant tracking systems, facilitating seamless management of the recruitment workflow.
• Executed high volumes of aptitude testing and interviews for applicants, utilising structured assessment methods and behavioural questions to evaluate skills and cultural fit.
• Be first point of contact for face to face and phone enquiries for scheme participants
• To liaise with managers on their recruitment needs, facilitate employability support for participants
• To produce daily participants attendance reports for management and employment advisors
• To contribute to maintaining accurate and up to date information in electronic files
• Provide support for all company projects
• Liaising with suppliers and contractors
• Support recruitment manager with weekly job clubs and quarterly job fairs
• Order and manage office stationery supplies
• Managing and responsible for cash flow and budgets for whole office
• Register and support participants with college courses
• Data capture and database management

Senior Administrator at Reed in Partnership (2023-03 – 2024-10)

• Be first point of contact for face to face and phone enquiries for scheme participants
• To liaise with managers on their recruitment needs, facilitate employability support for participants
• To produce daily participants attendance reports for management and employment advisors
• To contribute to maintaining accurate and up to date information in electronic files
• Provide support for all company projects
• Liaising with suppliers and contractors
• Support recruitment manager with weekly job clubs and quarterly job fairs
• Order and manage office stationery supplies
• Managing and responsible for cash flow and budgets for whole office
• Register and support participants with college courses
• Data capture and database management

Customer Services Advisor at Hays Recruitment (2022-10 – 2023-02)

• Liase with external companies and organisations.
• Ordered cost-efficient office supplies and stationery to meet operational requirements.
• Sending out emails, faxes and letters
• Responding to customer queries and complaints via emails and telephone efficiently and within timely manner
• Answering phones, taking messages making sure they reach relevant staff members
• Filing and updating company files daily.
• Carrying out large volumes of filing while retaining good level of accuracy and efficiency
• Rapidly responding to and resolving any administrative problems
• Running company reception area
• Making sure that information is quick and easy to locate
• Ordering and maintaining office stationery and equipment
• Offering warm and friendly welcome to any visitors
• Sorting and distributing incoming post
• Processing manual and computerised information
• Keeping meticulous administrative records
• Filing various documents daily
• Administering manual and electronic filing systems
• Preparing and booking conference rooms for management board meetings
• Raising and processing purchase orders.

Relocated (2022-08 – 2022-10)

Relocated from Plymouth to Newcastle

Customer Service Administrator at Livewest Housing Association (2018-09 – 2022-07)

• Carrying out large volumes of filing while retaining good level of accuracy and efficiency
• Rapidly responding to and resolving any administrative problems
• Running company reception area
• Making sure that information is quick and easy to locate
• Ordering and maintaining office stationery and equipment
• Sending out emails, faxes and letters
• Offering warm and friendly welcome to any visitors
• Sorting and distributing incoming post
• Processing manual and computerised information
• Keeping meticulous administrative records
• Filing various documents daily
• Administering manual and electronic filing systems
• Preparing and booking conference rooms for management board meetings
• Raising and processing purchase orders.

GCSE – PARKSIDE COMPREHENSIVE SCHOOL (1997)