Crystel Ona

Professional and approachable individual with experience across customer service, reception, administration, and care environments. Confident managing customer enquiries, coordinating bookings, handling administrative tasks, and delivering excellent service in fast-paced settings. Strong communication and organisational skills with the ability to build positive relationships, multitask effectively, and remain professional under pressure.

Receptionist & Customer Support Assistant at Express Staffing (2024-07 – Present)

• Support customers and visitors in a busy front-desk environment
• Manage appointments, enquiries, and daily administrative tasks
• Communicate professionally across phone, email, and face-to-face interactions
• Maintain accurate records while ensuring smooth day-to-day operations

Front-of-House Receptionist at Office Concierge (2022-07 – 2024-06)

• Delivered a professional and welcoming experience for clients and guests
• Managed reception operations within fast-paced corporate environments
• Handled incoming calls, visitor enquiries, and administrative support tasks
• Assisted in maintaining organised and efficient front-of-house services

Administrative & Customer Support Assistant at Eliana Bilingual Nursery (2021-03 – 2022-06)

• Acted as a key point of contact for parents, visitors, and staff
• Supported office administration, scheduling, and record management
• Responded to enquiries and resolved issues in a professional manner
• Assisted with the smooth running of daily operations

Care Assistant at Bluebird Care (2018-02 – 2021-03)

• Provided compassionate support tailored to individual client needs
• Developed strong communication and interpersonal skills through daily client interaction
• Maintained accurate care documentation and followed professional standards
• Worked efficiently in high-pressure situations while delivering quality support

NVQ Level 2 in Health & Social Care

NVQ Level 1 in Health & Social Care

GCSEs in Maths & English