Checkouts & Online Picking at Morrisons (2025-02 – Present)
- Process customer transactions accurately while maintaining high service standards
- Handle cash, card, and digital payments in line with company procedures
- Pick and prepare online orders efficiently, meeting time and accuracy targets
- Work effectively within a fast-paced operational environment
- Support team members during busy periods to ensure smooth workflow
Civil Enforcement Officer at Leicestershire Council (2024-09 – 2025-01)
- Enforced parking regulations in line with council policies and legal guidelines
- Made independent decisions while maintaining professionalism and fairness
- Handled difficult and confrontational situations calmly and confidently
- Recorded accurate evidence using handheld devices and written reports
- Represented the council positively while interacting with members of the public
- Worked autonomously while remaining accountable to management and procedures
Supervisor at Foxpond (2023-12 – 2024-07)
- Supervised daily operations, ensuring smooth service and adherence to procedures
- Supported and guided staff during shifts to maintain performance standards
- Managed customer issues and resolved complaints professionally
- Assisted with stock control, opening/closing duties, and cash handling
- Acted as point of contact in the absence of senior management
Supervisor at Menkind (2023-10 – 2024-01)
- Led shifts and supported team members to meet sales and service targets
- Ensured compliance with company policies and operational standards
- Handled cash reconciliation and end-of-day procedures
- Provided training and on-the-job support to new starters
Team Leader / Supervisor at Grange Farm (2022-10 – 2023-09)
- Coordinated daily staff activities and delegated tasks effectively
- Maintained high customer service standards during busy periods
- Assisted with staff training and performance support
- Ensured health, safety, and company procedures were followed
Team Leader / Supervisor at Yews (2018-03 – 2022-09)
- Supervised front-of-house operations across busy shifts
- Trained, mentored, and supported new and existing team members
- Managed customer complaints and resolved issues efficiently
- Responsible for opening/closing duties and cash handling
- Worked closely with management to maintain operational standards
Front of House at Oadby Owl (2016-04 – 2017-03)
- Delivered consistent customer service in a fast-paced environment
- Supported team operations during peak trading periods
- Gained strong communication and time-management skills
