Instore Colleague / Customer Services
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A passionate and enthusiastic individual with a broad range of transferable skills and experience gained in various sectors. Trained in Manual Handling and Fire Awareness, working in line with health and safety procedures when handling chemicals. Learns new processes easily and smoothly adapts to new environments.
Demonstrates excellent communication skills, forging relationships with customers and colleagues. Highly motivated and currently seeking a new role as an Instore Colleague / Customer Services.
Parish Administrator - St Thomas Church
(2022-11)
Working with the Vicar, Ministry Team and volunteers to organise church events and services. Processing DBS checks working closely with the Parish Safeguarding team to recruit volunteers. Recording and producing documents related to marriage, deaths and baptisms.
Responsible for paying bills with church debit card, setting up invoices, Standing Orders and Direct Debits, reimbursing expenses, checking payments made into the Church Bank Account. Ordering stationery, filing, adding sermons to recording software for Sunday services, producing rotas for Ministry work, recording and submitting data for Statistics for Mission and Charity Commission return, preparing documents for APCM, Electoral Roll and Annual Inspections.
Customer Service/Sales Advisor - Wandsworth Leisure Community Partnership
(2020-12 - 2022-05)
Dealing with all product enquiries from prospects/current members, using systems and techniques that have been documented and communicated through coaching and training. Delivering outstanding customer experience, attracting new customers and retaining existing customers.
Site Administrator - Wandsworth Leisure Community Partnership
(2017-10 - 2020-12)
Providing efficient and cost-effective administrative support to the site/contract and senior management team (Contract Managers and General Managers). Raising customer and supplier invoices, responsible for site banking, bookings for external hirers, ordering merchandise, stock control and weekly and monthly reporting.
Swimming Co-ordinator - Wandsworth Leisure Community Partnership
(2014-02 - 2017-10)
Responsible to the General Manager and for Swimming Instructors. Liaised with the Contract Swimming Development Manager to report and receive information to develop the swimming programme.
Crèche Manager - Wandsworth Leisure Community Partnership
(2005-02 - 2014-02)
Providing a caring, safe and stimulating environment for babies and children aged 3 months to 5 years, whilst centre members used the leisure facilities.
Personal Assistant to Marketing and International Theatrical - Warner Bros
(2002-01 - 2002-11)
Reported to the Senior Vice President, providing secretarial and administrative support, working closely with the European territories on specific film projects.
Administrative Secretary - Accenture
(2001-05 - 2002-01)
Provided secretarial and administrative support to two Products Partners and one Associate Partner in a busy and profitable Retail market unit of Accenture, a multi-billion global technology and management consulting leader.
Contract Administrator to the Head of Legal and Corporate Affairs - The EBS Partnership
(1998-04 - 2000-08)
Reported to the Head of Legal and Corporate Affairs for this global organisation, specialising in providing an Electronic Broking System to over 800 banks in 25 countries in Europe, Asia and the Americas. Providing support and assistance for the administration of customer contracts worldwide.
Administrative Secretary to the Operations / Administrative Secretary to the Senior Contracts Manager / Assistant Secretary to the Chief Executive's Office - NYNEX CableComms Limited / RAC Motoring Services
(1992-10 - 1991-08)
Worked with Senior Contracts Manager and in-house Civil Engineers specialising in providing civil engineering and electrical contracts for Contractors within the telecommunications industry. Preparing presentations and reports, press releases, maintaining databases of parliamentarians and the media. Arranging hotel and travel bookings. Responding to member complaints, diary management. Liaising with Directors and Managers as required.
GCE 'O/A' Level - Human Biology
GCE 'O/A' Level - Sociology
GCE 'O/A' Level - Physical Science and Calculations
CSE - Maths
CSE - English Language
CSE - Classical Studies
CSE - Social Studies
Intensive Practical Training - Clerical and Secretarial Course
RSA Higher Diploma - Administrative Procedures
