Damian Mason

Customer-focused professional with experience working in public sector recruitment, hospitality, and retail environments. Strong background in handling enquiries, providing clear information, and maintaining accurate records using IT systems. Confident communicator with a calm, professional approach to customer service and a strong commitment to resolving issues at first point of contact.

Digital Fundraising Specialist - Dogs Trust

(2026-06 - 2026-07)

• Raised charitable donations through digital outreach and donor engagement.
• Built relationships with supporters and communicated the impact of donations.
• Consistently worked towards fundraising and performance targets.
• Maintained accurate donor records and adhered to fundraising compliance standards.

Recruitment Consultant - Invictus Group

(2024-11 - 2025-10)

• Managed high volumes of telephone and email enquiries from candidates and clients.
• Provided clear, accurate information and resolved queries at first point of contact where possible.
• Used CRM systems and Microsoft Office to update records and track recruitment activity.
• Prioritised requests and followed up outstanding actions to meet service deadlines.
• Worked closely with internal teams and external clients to ensure smooth service delivery.
• Maintained confidentiality and handled personal data responsibly.

Recruitment Consultant - Carrington Blake Recruitment

(2024-04 - 2024-07)

• Supported recruitment for temporary council roles, including admin and operational staff.
• Acted as a key contact for candidates, responding to queries professionally and efficiently.
• Processed documentation, updated systems, and ensured records were accurate and up to date.

Hospitality Staff - Goldmills Group & HAP Solutions Group

(2021-07)

• Delivered high-quality customer service in fast-paced, high-pressure environments.
• Responded to customer concerns professionally, ensuring positive outcomes.
• Communicated clearly with team members to support smooth event operations.

Sales Assistant - Tesco Mobile

(2022-12 - 2023-07)

• Handled customer enquiries in person, identifying needs through effective questioning.
• Resolved customer issues and supported a positive customer experience.
• Worked towards targets while maintaining a customer-first approach.

Shop Assistant - Waitrose

(2021-07 - 2021-09)

• Assisted customers with queries and transactions on the shop floor.
• Processed high-value transactions accurately and efficiently.
• Maintained stock levels and supported daily store operations.

BA (Hons) - Business Management with Foundation Year - Birmingham City University (2022-09 - 2023-06)

BA (Hons) - Business & Marketing - De Montfort University (2021-09 - 2022-06)

BTEC Extended Diploma - Information Technology - ARK Walworth Academy (2019-09 - 2021-06)

GCSEs - St Thomas the Apostle College (2014 - 2019)